ComplaintsforDiscovery Auto Group, LLC

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle with less than 400 miles on it from DAC and believed I paid a fair, on the high end, price. The vehicle stayed at the dealership until all the paperwork was completed. When I went to pick it up the sales person handed me one key and said that's all it came with. I objected, making a case that new key fobs are expensive and had I known this at the time of purchase I would have included a new key. I was told that they would look into it. A week later I received a call and they told me the key was back ordered and not available until February. Week 2, I received a call from them and was told they were not back ordered and they would have one soon. Week 4 i received a call and was told they were back ordered until February. At that point I went on line and purchased a new FOB for $66.00, I had it in my mail box in 3 days. I found a local key guy to program it for $90.00. The programing was half the price that Honda wanted. I contacted DAC and told them what I had done and they said they would reimburse me at the next pay period which turned out to be an additional 2 weeks. I went in to pick up my check and it was for the key fob only not the programing. I objected again and they told me, FALSLEY, that they told me they would not pay for the programming, just the fob. The first I heard of this is when I went to pick up the key. The sales person said to me," since when is it a requirement to get 2 keys with a new car" . I was not told of this in advance and at the writing of this review it is a week shy of 2 months. The follow up has been horrid and they have been dishonest with me. Their response to my negative feedback is a complete lie. I would like them to provide the paperwork, photos and phone call transcript they speak of. The paperwork i received from them has none of which they claim. If they offered to pay for the programed key i would not have left a truthful negative response. I have text transcripts.

  Business response

  02/13/2023

  This has been resolved. Thank you. 

  Customer response

  02/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business went out of their way to resolve this issue.  They were very kind and professional.
  
  Regards,
  **** *****

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