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ComplaintsforKissner Motors
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My husband and I purchased a 2010 Land Rover from Brian at Kissner on December 18, 2021. When we purchased this vehicle we were under the assumption that we were purchasing a good previously owned vehicle. Mike did show us (were not given a copy) the carfax report when we were signing the sales agreement, which he stated that it did show one “minor repair” from an accident on the front passenger side of the vehicle. That’s all that was told to us and we did not receive the carfax report with our documents. While taking the vehicle for a test drive we noticed that the key fob was taped and in rough shape, and that the tires were looking pretty bald, there was an agreement to have the key fob replaced with purchase of vehicle (haven’t received) but Kissner would not replace the tires. Also while test driving the vehicle the service light came on, there was an agreement to have it serviced when we came to pick up the key fob . Brian apologized for not having anyone there on a Saturday to wash the vehicle before we took it. Not thinking much of it we told him it was no problem. We took the vehicle through a car wash a day or two later…to our astonishment the car had water pouring in from around the windshield area, down the sides, where the airbag area is and where there’s electrical (we were in an automatic car wash…the car wash doors were closed) we had no way to stop the water from pouring in the vehicle! No towels, nothing! Quite the shock! Not just the water but then the airbag area with electrical started smoking!!! My husband immediately messaged Brian. He stated that he thought that had been fixed…this was an issue that Kissner auto knew about! We were very upset to say the least! Brian said that he’d have the in-house windshield company come out to fix it. A windshield company came to look at it, he put a camera around the windshield area but couldn’t find the problem and haven’t heard a word from Kissner since & much more that I can’t fit here.Business response
04/18/2022
*****
I apologize for the bad experience with our dealership and your vehicle, we were not aware of the leaking windshield until you informed us. When we sent Tim's auto glass out to look at the problem he informed us that it was the roof rack leaking and that he had given you the same information, I was told you were going to remove the rack and didn't seem to be concerned. I was never informed of electrical or "smoke" coming from the A arm of the vehicle. We have been working on the key per our agreement, I will have my mechanic follow up on that documentation. Kissner Motors has been in business for over 20 years and have a great reputation in the community.
I will be more then happy to have the vehicle looked at here by my mechanics and resolve the leaking issue, we just need to schedule a time that works for you. I will update you on the key when information is passed on to me. Once again I apologize and look forward to getting to help resolve the issues you are having.
Thank you,
Mike S*******
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Contact Information
2584 Highway 6 And 50
Grand Junction, CO 81501-5705
Business hours
Today,8:30 AM - 7:00 PM
MMonday | 8:30 AM - 7:00 PM |
---|---|
TTuesday | 8:30 AM - 7:00 PM |
WWednesday | 8:30 AM - 7:00 PM |
ThThursday | 8:30 AM - 7:00 PM |
FFriday | 8:30 AM - 7:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.