Business Profilefor4Rivers Equipment

I took my D140 Lawn and Garden Tractor in for a Deck Belt replacement on Friday 8/5/22 and asked for an estimated price on the belt and replacing it. I also asked how long it would take and they said they couldn't give me that information??? I asked for a rough estimate and she said probably next (this) week??? Here it is Tuesday (8/9/22), I called them and they said they still didn't have any idea when or how much it would be??? They said they hadn't looked at it yet and that "Art" was the only one who could quote prices on parts??? They also said they would try and get me an estimate in the next couple of days??? Very disappointed with horrible service, horrible parts department, horrible business model. What's going on? Why did I spend the extra money for a John Deere. How hard is it to look up a part number and the labor and give someone a call back??? They website speaks of service, integrity, quality and dedication. Unfortunately for me, and possibly you, I have received none of those things. Caveat Emptor

Hello Robert, We appreciate you taking the time to explain the issues with your recent experience. We always welcome feedback to help us continue to improve as a company overall. We spoke with our Greeley service department to learn a little more about what happened. First, we do apologize for not explaining to you beforehand that our service technicians do not work on Saturday or Sunday during the month of August. So while you dropped your mower off on Friday afternoon, our first chance to look at it would have been Monday. However, we had other service appointments on Monday morning. We were not expecting you to drop it off on Friday as we usually ask customers needing service to make an appointment with us so we can make sure we work on your machine at the right time. Next, we asked Art to look at the repair because he is one of our best service technicians. It is NOT common for a deck belt on a new mower with low hours like yours to have an issue already. The issue could be more than just a deck belt; like something more serious. So that's why we wanted to have Art take a look. We were hoping to get the chance to look at it but you picked it back up on Tuesday morning without giving us the opportunity. We apologize for the delays in our service department as there are many customers who made appointments. We hope you give us another opportunity in the future. Thanks, 4Rivers Equipment