ComplaintsforABRA Auto Body

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February 2nd 2023 they had my car until March 6th of 2023 they didn't fix the car correctly so I took it back next day March 7th 2023 brought it back . They had car intil today which is March 31st 2023 they did not do any too my car but make it worse. They told I was wrong that they had no clue what I was talking about and that I must take my car back today . That they were paying for the rental and they aren't pay anymore days . So I asked for my paperwork they said there was none because I already had it from the first time. So they couldn't show anything of what they done to my car second go around. Which was nothing. That said I had to take car and I must contact the insurance company.

  Business response

  05/01/2023

  I've attached photos of the before and after repair areas of Ms. ********' vehicle. I've also attached a copy of the final estimate and the insurance company's facts of loss assignment addressing the stated damage areas. Our organization does provide a limited lifetime warranty on all performed repairs; the limitations fall on any mechanical parts that are considered wear and tear components. We provide this as a benefit to address workmanship issues and this is also a requirement for our business partners. 
  When Ms. ******** brought her vehicle back to the shop, her concerns were as follows: The vehicle was not braking properly, the roof headliner was not aligned, the cowl trim below the windshield was distorted, the right rear door did not align to the right quarter panel, hood to fender alignment (gaps), Right Rear Quarter panel interior trim was not aligned or fitted. The location addressed the braking issues immediately; there was not fault found on the test drive. An additional post repair scan was ran to follow up with any DTC's or braking faults; no codes were found. There was some light adjustment made to reposition the bumper at the front of the fender addressing the front end consistency. There was a right side plastic trim piece that sits at the top of the fender and lower corner of the windshield that was missed and that was replaced. The alignment between panels were well within industry standard and could not be aligned any further without compromising the adjacent gapping. The other claimed portions were irrelevant and did not pertain to the original facts of loss (Right front corner) we did not address anything outside of this as the shop was not involved with those items (headliner, rear door, windshield cowl, quarter panel trim).
  We tried to explain these things to the customer, however, it seemed to turn towards a debate rather than a resolution. The offered solution was to have an insurance representative from the carrier meet with her, a shop associate, at a neutral location (shop of choice) to address the relevant loss workmanship. We have been in touch with her insurance company to help provide a plan to assist. We are currently waiting to help.

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