ComplaintsforFox Construction Systems LLC
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Complaint Details
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Initial Complaint
10/18/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My wife and I contracted with Fox Construction Systems in the third quarter of 2020 to construct a concrete patio in our back yard. They began construction in November 2020 and satisfied all elements of the contract in August 2021 with the exception of providing new, custom window well covers for which we paid for, along with all other work. We paid via an e-check in December 2020 as shown on the attachment. The cost of the window well covers was $600 included in the total cost of the contract of $9998.00 as shown on the attached invoice. After repeated unanswered calls and numerous unanswered text messages to the owner, Luis A******, for status on completing this final task or financial remedy, we have resorted to filing this complaint. For reference I am a former member of the Denver BBB organization. My business, "****** * ******* ******** ******** *********" was in **********. I retired in 2015 and closed my business. Thank you for your intercession on our part.Business response
11/04/2021
Good Morning,
I had asked my controller to issue refund for customer when this was brought to my attention.
She no longer works for us & I was not aware she did not issue check.
I do apologize & will be sending check in the mail today.
Thank you for your patience & again I apologize for the delay in sending refund.
Sincerely,
Luis A******
Customer response
11/05/2021
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.