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ComplaintsforPilgrim's Pride Corporation
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Purchased a bag of chicken tenders and there was something in the bag that was not edible. We have photos of the tenders, the UPC, the best by date. I emailed the company and sent all the photos as requested. They gave me “ticket number 216790”. I have waited a month for a refund or coupon to purchase a new bag and they refuse.Business response
10/16/2023
from: Groom, Julia <[email protected]>
to: "[email protected]" <[email protected]>
date: Oct 16, 2023, 10:02 AM
subject: FW: [Ext]- Response Required | BBB Complaint ID 20623285
Good Morning Clay,
We spoke with Mandy Clark back in August and filed her complaint and sent the information to the Plant as an FYI and investigation. The complaint was due to Fryer Sediment in the bag. We also forward her information to our Retail team so they could reach out to her.
James Brown is no longer with Pilgrim’s, so if he was sent an individual email, that may be why you didn’t get a response. Again, we have reviewed the information, reached out to the consumer, and notified the Plant.
Thank you,
Julia Groom
Consumer Relations Manager
[email protected]
O: 970-506-7413 | Cell: 970-324-0743
1770 Promontory Circle | Greeley, CO 80634Customer response
10/16/2023
Complaint: 20623285
I am rejecting this response because:I have requested a refund, sent photos, been patient. I am still waiting for my $9.99 refund. When “satisfaction is guaranteed” and the customer is not satisfied, a refund is due as the company has not met its end of the deal.
Regards,
Mandy Clark-mikolajczyk
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.