2 Customer Reviews
Review from Karen M
1 star05/19/2024
Please Be Aware! These people are scammers. They are a third party meaning your electric bill will go to Arcadia. They will triple charge your credit card. Even seen someone get charge $10,000 by mistakeReview from Richard E
1 star02/16/2024
Do not use their service. YOU MAY BE DOUBLE BILLED and Arcadia will do nothing. Canceling can take 90 days. Huge flaw in how this works, my electric utility Coned uses estimates instead of doing actual meter readings each month. Coned added a credit to my account because they overbilled me. Arcadia will still charge your credit card, even though Coned does not require any payment due to the positive credit balance. I brought this to Arcadias attention, to which they responded that we are required to allocate 95% of the Community Solar charges back to the Solar developers for maintenance purposes. I still have a substantial credit with Coned after the adjustment, so I asked Arcadia to cancel my account with them, to which they responded that the process takes 90 days because it takes time to communicate with the solar farm that I no longer wish to be connected to that spot. I told them that is absolutely unacceptable and that I do not authorize them to charge my credit card anymore. Havent heard back since so I notified my credit card and they stopped/reissued my card, also I disputed the charge with the credit card.One additional point, I initially signed up with a $75 sign up bonus which I never received.
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