ComplaintsforStatebridge Company, LLC

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Let me first say that this company is trying to foreclose on my home, they claim they have the deed to a 2nd mortgage that they have bought. This other company called *************************** used to have this loan and had to cease and not collect because they had no license to collect. Now because they cannot collect they sent this loan to Statebridge as a way to keep collecting and this company is using the same people to take payments. This loan that they are claiming we owe had been modified to be added and forgiven by ********************************* executive order we have the proof. We now have a default letter from this company, This is a Zombie loan and there are many stories on the news regarding this issue, I can send proof in a separate letter. Thank you for your time.

  Business response

  08/28/2024

  Attached is Statebridge's response.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a loan with PPH. They sold it to state bridge company in January 2024. They never sent us any invoices I constantly called and they were very uncooperative. I paid my loan throughout May 2025. State Bridge recently sold my loan to another company. Who Ive paid directly. State Bridge continues to report me to the credit bureau. This is seriously affecting my credit and I need some assistance.Recently, I paid ***** company the new loan holder $3070. I also called state bridge and told them I did this and they told me they would not be reporting me to any credit bureau because they no longer service my loan . This morning August 6, 2024 they reported me. HELP

  Business response

  08/12/2024

  Statebridge's response is attached.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I believe that Statebridge is a collection company. I believe that they are trying to collect a 2nd mortgage from a house that was foreclosed on Jan 2017. The mortgage company on record was noticed, but failed to respond to the court. The amount owed to the 2nd mortgage company was $7011.Now I have a Statebridge claiming reporting on my credit report that I owe them money. Statebridge states the original balance was $15000 on 3/2/2007. However, I owe them $7011 and it's only 128 days overdue. I have never signed a contract with Statebridge, but they have submitted a doctored contract that removed the mortgage company's name and switched in Statebridge.Can someone please look into this fraudulent company?

  Business response

  08/09/2024

  Statebridge's response is attached.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had made payments online per their request. Recently I have gotten an error message on their site for several months. I have contacted them. They stated I was having issues not their website however after trying multiple times to get their company to fix the issue which is not fixed. I contacted a ********* software engineer they reported to me that Statebridge has server down (which has been months). When I reported this to Statebrisge they said they would charge me to make my payments with them if I didnt do it online (which their server is down. They also send communication notices but you can not access your online account. I will have to contact Housing Commissioner and an attorney to get accesss to the communications that they say is in my account in box. I get the same messages every single time from all web addresses

  Business response

  07/29/2024

  Statebridge's response is attached.

• Initial Complaint

  06/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a second mortgage debt that Statebridge purchased through another company. It is supposed to follow an amortization schedule, yet every month the principal and the interest payments are all over the place. Typically, amortization Will have the principal payment going up and the interest going down as you pay them off over the years. Yet as you can see on the attached photo this is not the case. Why is this not the case? When I put the remaining balance in the interest on the loan in an amortization schedule, it does not show this pattern.

  Business response

  07/16/2024

  Statebridge's response is attached.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Paid them dang near ***** dollars after they threaten my home after they got the loan. Still have not received any deed of conveyance or acknowledge payment was made, this was also a dang year ago! They are quick to try and take someone house but don't care to do their due diligence when it comes to mailing things out. I'm sure they'll say they've sent something but they have not. ***** Fargo promptly sent documentation once primary loan was paid off and we received no issue.

  Business response

  05/23/2024

  Statebridge's response is attached.

  Customer response

  05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My load was purchased by Statebridge in January 2024. The last statement from the previous company stated that I had a balance of *******. When I got my first statement from Statebridge it said I owed *******. I asked for clarification as to why the amount is more than what I owed but did not receive a response. I have been paying ******* each month for the past 3 months. This isn't reflected in my statements. When I call I am never able to speak to a supervisor as they are always "out" "left for the day" or "will be in at 10am". I have file a complaint with the *** but have yet to receive a reply - they have 60 days. I am worried about what this is doing to my credit rating and just want to pay this off fairly but I can't get anyone to respond to me.

  Business response

  05/08/2024

  Statebridge's response is attached.

  Customer response

  05/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Made calls to state bridge company- I owe them 3 months mortgage. I am trying to make a payment. Was waiting for them to pick up a phone for approx 3 hours yesterday April 18 2024, and today going on an hour. How can this be? I think this is on purpose to get me to default on the loan. They normally are not like this so that is that only thing it could be. I have records of the calls of course.

  Business response

  05/03/2024

  Statebridge's response is attached.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My previous credit union dissolved a few years back and my loans went to Statebridge Company located in ********************. The transfer to this company was not an option for me to make. I paid the last two loans off about a month ago. One of the loans was for a motorcycle. When I purchased the motorcycle, I took the title into Indianapolis Newspaper FCU, the lien holder. When I paid the loan off with Statebridge, they sent me a Lien Release instead of the title I provided. I was told they don't have it. I then asked if they were going to reimburse me for fees I will get when I order a new title through the *** and they said they will not. If Statebridge didn't do their due diligence in getting all the proper paperwork for a loan they are assuming, I shouldn't have to pay for their incompetence.

  Business response

  04/26/2024

  Statebridge's response is attached.

  Customer response

  04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a notice on my door to contact Statebridge on or about January 25, 2024. So I contacted them and spoke with a representative. She reviewed my mortgage account and advised that I received the notice in error. My mortgage payment is considered timely as it is always paid within the grace ******* Since, I have a mortgage with a due date that doesnt fall on the first of the month, it causes their company confusion with regard to these types of notices. I was told to disregard. Now there is an $18 inspections disbursement fee on my bill.

  Business response

  04/04/2024

  Statebridge's response is attached.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩