ComplaintsforREcolorado

• Initial Complaint

  03/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I attempted to cancel my subscription to Recolorado as I am no longer selling residential real estate or residing in the *****************. Recolorado will not allow me to cancel without inactivating my real estate license. Per the *****************, there is no requirement to subscribe to Recolorado to be able to hold a license. I keep my license active as I assist in document preparation. Recolorado is strong arming people into keeping services that they do not need. They are not a regulatory agency and should not act as such in the direction of requiring one to inactivate their license.

  Business response

  03/07/2023

  This person has been a customer with ******************** since 2016.  On March 4th, she called in to close her account.  Upon confirming her license status with the ******** of *********** and the office/managing broker she was licensed with, she was given several options.

  1. She could license and work under a ************************ *********** Office.  Because when a managing broker opens an office account with REcolorado, the licensees under that managing broker/office are required (per our agreement with that managing broker) to maintain an active account.  This person was licensed under one of our office accounts. Her option would be to change who she was licensed under.

  2. She could have changed her licensed status to "Referral".

  3. She was asked if she belonged to another Multiple Listing Service.  She said she did not.  If she did belong or wanted to join another MLS, we could have closed the account.  

  4. She could have inactivated her license.  

  Per our agreement with the managing broker who holds her license and is responsible for her,  she must maintain an account with REcolorado.  She was given several options.  Also, this is her one and only call to close the account.  She did not ask to speak to a supervisor for clarification.  She did not speak to her managing broker for clarification.  She just reported within days of the call.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 15th 2022 paid $565.46 to Recolorado for a full Year of MLS access in *********** home listings. This pays for future services a year ahead April 1st to March 31, 2023 I asked REcolorado to Refund me the remainder that I did not use. They said they did not have to. I don't think thats legal. I can't charge fees for services not used and nor should anyone. I let them know on July 19th that I had to place my license on hold so that I could take care of my disabled daughter and since I only used 110 days I should get 255 days back that's $395.25 they refused so I filed a charge back just like it says to do on your CFPB website for unused services.I notified my bank July 27th that Recolorado refused. They placed the money i was owed back from REcolorado in my bank of $395.25 on Aug 9th. Then all the sudden they said they are taking it back out on Aug 29th. I wrote them saying I want the paperwork. They said they emailed it and they did not. They claimed it was past 60days I said it was not that it was a future payment for the year. They refused to give my money. Recolorado owes me my unused services of $395.25 I can not use the services with out a license, it's like I'm being punished they should have to give it back if I cant use it. I have always paid a year ahead and never thought they would take my unused money this is not okay this is real estate this should be with high integrity. They should give me my money back. What other stuff have they been pulling on others just to make money that is not even theirs if they are not providing services. I think others need to be aware of this. It's not okay and I had no control over placing my lic on hold I have to take care of my kid. Unacceptable that they are keeping my money for services not used.

  Business response

  12/05/2022

  The customer signed up for annual billing on March 5, 2016. During the sign up process REcolorado Terms & Conditions are indicated regarding refunds.  When a customer elects an annual subscription, they are given the benefit of one free month each year.  That is part of the reason why there are no refunds.  You can't get the benefit and expect a refund when jumping in and out of billing preferences.  All of that information is indicated on the sign up page.  See the attached examples.  I have also attached our Terms and Conditions, screen shots of her sign off on our ****.  When a customer says they want an annual subscription, they are committing to a year.

• Initial Complaint

  10/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Without asking, REColorado charged me 25.00 for a transfer fee and I have not transferred offices. In order to fix, it will cost me another 25.00. So, a total of 50.00 for something I never asked. Would like all charges waived and stay with my original office.

  Business response

  11/04/2021

  We require that every real estate agent have an account in our system under the office which they are licensed.  ******* is licensed to office Resident Realty North Metro LLC.  He was previously in Resident Realty South Metro LLC. These are two different Real Estate Offices.  It does not matter if he notifies us or if we discover the discrepancy in an audit, we will charge the 25.00 transfer fee when we transfer.  It is a law that the managing broker in one entity cannot oversee, authorize, approve, or sign for listings, etc, if they are not licensed under that managing broker/office.  We require that when an agent transfers, we are to be notified.  We also audit our accounts to make sure everything is compliant.  He cannot claim, market or enter into a listing in an office where he is not licensed.  He has not choice but to transfer.

   

   

   

   

  Customer response

  11/04/2021

   I’ll accept the explanation however this was all because of poor/no communication From RE or myself. 

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩