Customer ReviewsforEmpower Retirement LLC

Empower sent me a check to reimburse an overpayment on my loan. The check arrived timely, I deposited it, and it BOUNCED! I called them and after speaking to several representatives they indicated that the check was stopped on their end due to an error. They stated they had issued a new check and it should arrive in the next day or two. They acted like it was no big deal, however my back charged me for the return and the money was removed from my account. I had counted on that money to pay bills not realizing that a check from a retirement company could possibly bounce. This had the potential to be a financial nightmare for me had my checks written based on the deposit also bounced. I wish I could give them no stars.

This company needs to be investigated by the SEC and probably the *** and **** I have spoken to seven different "service" people and since Jan, 26, Still have not received the disbursement of my 401k. First they said they would send a check and I would receive it by Feb. 14. Feb 15th they said they would be happy to make a direct deposit at no charge and it would be Feb.22. My bank received no notice of a pending deposit. this time they declared that it would actually arrive by the 29th because they were still working on it. I was also told that the person I spoke with on the 15 would have told me the 29th as the date, in effect calling me a liar! I was told that I would get a call back within 4 hours and they still have 45 minutes, but I won't hold my breath. Can anything be done to make them deal honestly?One star because they won't let rate lower, but so far, they don't rate any.

These people are nothing but thieves. Why they allow auto enrollment then have to go their websites to create accounts to tell them to decline their services. All this after they have removed money from my payroll. Then I have to fight with them for 3 years to try to get that account closed and get my money back only to be told that "after taxes and fees there won't be any money left, so you wont get anything". How are companies like this actually allowed to be in business. There is no reason this should have been a fight to begin with, No you can't have my money and NO I will not give you my personal information. Thieves nothing but thieves. I wish I could leave negative stars on this.

The company intentionally provided misleading information in order to keep control of my funds. I spoke with a representative several times over the past three months to review my options. Although I was told that they were required to give an unbiased recommendation, they highly recommended transferring to one of their accounts (even though my current bank's rates were better). I was continually misled. I then submitted a LOA from my outside bank for a transfer request. My retirement account fund transfer request was stalled and delayed for weeks. I finally had to call and speak to a representative to ensure the process was completed. When I checked my uploaded documents, the file had been deleted and was not visible. I mentioned that I could not see the file on my uploaded documents; but, I checked weekly to ensure it was submitted. I was not given any explanation as to why the delay occurred. I was informed that I could not transfer the full balance into two separate accounts (both *****) on the same day; and that I would have to call back in a few business days to transfer the remaining funds. If I did not ask questions, I would have been misled to keep my funding in the account for even longer. I then instructed the representative to transfer the full amount to one account (outside their company). I was then told that the wire transfer request could take up to five business days. I will be checking on the next business day to ensure my request was submitted and I will refrain from business with this organization.

Empower is the worst business that I have ever dealt with. They took over ********** and now handles the retirement funds for my company. It has been a nightmare trying to get money from my retirement funds. Mistake after mistake on empower side made things difficult. My advice is to stay away from this company. I gave a one star rating because I had to put something but my real rating would be minus 5 stars.