ComplaintsforIn The Loop Denver, LLC
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I relocate often for work due to the nature of my job. I have been trying to cancel My subscription and I am being told I have to submit intrusive documents on proof that I am indeed moving.I want to cancel My subscription, and this process shouldnt be this difficult! They need To be shut down!!!!!Business response
01/04/2024
We are very confused by this accusation. We have attached the Membership Agreement that ****************** signed when he joined IN the Loop. The cancellation policy was verbally outlined to him BEFORE he was asked to read the Membership agreement and initial in two different locations that he has read and understood it. As you can see, under h(i). the cancellation policy clearly states that you can cancel your membership if you move outside of a 100 mile radius. If you have cancelled, you must provide 2 out of 3 of the valid documents listed under the cancellation policy. The valid documents include: a new lease/mortgage, utility bill and a new drivers license. Once we have received 2 out of 3 of those documents, we are more than happy to cancel the membership. ****************** has ONLY provided a job offer letter. He sent this this to us via email on January 3rd, ****. This letter is not one of the valid documents listed under the cancellation policy. We have asked ****************** to send the correct documentation. He stated his job helps with moving and temporary housing and he stated he would send his relocation paperwork. We stated we would review that and see how we could help him in this unique situation. He has yet to send that documentation or any documentation outside of the offer letter. We are more than happy to help in any way we can to cancel ****************** membership if he has moved. The cancellation policy was verbally outlined to him BEFORE he was asked to read the Membership agreement and initial in two different locations that he has read and understood it. Again, if he's able to send any other documentation proving that he has actually moved, we're happy to take a look at that as well to see what we can do.Customer response
01/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
5350 S Roslyn St, Suite 160
Greenwood Village, CO 80211
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.