Business ProfileforiStorage

I had my storage since the spring of 2017 and I never miss a payment and never was late.December 2023 I was not able to pay my storage due to financial issues. Prior to me not paying my bill December I have made payments at another iStorage that's located on ********** ********** **** and that was in the month of October and November. When going to make my payments at these other storage I asked what was going on and they didn't know what was going on their answer to me was,"it's always something going on at that storage"however I receive a phone call on Tuesday January 9th **** from the new manager at istorage stating that my storage is ************************************************************************** being behind and I explained to her my situation and also ask her could she wave the lean and I will pay my storages in the late fees for December and January she went on to let me know that she cannot do that and also that's not her problem and when I explained to her this is my first time knowing that they were under ************** and back open because in the prior months October and November they were under investigation and I had no acknowledgment of what's going on and neither did anyone else at the other storages and then she proceeded to say that she's cleaning up the mess that the old manager made. I asked her is there a way she could check my record to see that I never been late I never had an issue with paying but she wasn't concerned about that and I also went on to explain why haven't I received anything in the mail stating that they were under ************** ,a phone call or that they were open this was the first phone call I had regarding new management and opening because I just went up there on January 8th **** and they were closed. I also was made aware that my belongings will be auctioned off by the 13th of February if I don't make a payment of $545.16 which I do not have.