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Find a Location

SecurCare Self Storage has 1 locations, listed below.

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    Business ProfileforSecurCare Self Storage

    Storage
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Headquarters
    8400 E Prentice Ave Ste 900, Greenwood Village, CO 80111
    BBB File Opened:
    3/9/1999
    Years in Business:
    31
    Business Started:
    10/1/1992
    Business Started Locally:
    10/1/1992
    Business Management
    • Ms. Christine Wess, Director of Operations
    Contact Information

    Principal

    • Ms. Christine Wess, Director of Operations

    Customer Contact

    • Ms. Christine Wess, Director of Operations

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/27/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I rented a unit from this facility on ************* which had access hours from 6:00 a.m. to 10:00 p.m. according to their website so the first day I show up at 7:00 in the morning and there's a makeshift note on the gate that says 9:00 a.m. to 6:00 p.m. or 9:00 a.m. to 6:00 p.m. or the hours temporary hours then I go there the next day and at 4:30 they tell me I have 4 minutes to get out of there and they padlock the gate shut so you don't have access to your stuff at all the woman does not show up on Sunday at all to open the gate so it's also closed on Sunday for the last 3 days they've been closed and I have not had access to any of my things I finally I called the corporate number and the woman just acted nonchalant about it just like whatever the lady on the phone told me the access hours were from 9:00 until 5:00 but then the general manager told me it was from 9:00 until 4:30 and the website says 6:00 a.m. to 10:00 p.m. I said the office hours do not apply to me I just need my access hours to my possessions that are on your property and nowhere on the website to the state that they're not close open on Wednesday they're not open on Sunday and the woman just shows up whenever she wants and then the they send somebody who doesn't even work there to bang on your storage unit door to tell you you have 4 minutes to get out that's reeks of marijuana and who's going to pay to move all my stuff again who's going to pay to rent a truck to do all this because they signed a contract and they're in breach of their contract and I should be compensated my money back for my unit the money I had to pay for the rental truck the moving of everything the people I had to hire to move the stuff not to mention all the money that I've lost all these days that they've been closed that I have no idea about because that's not what's in their contract that I signed
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Darcelle H

    1 star

    07/04/2024

    This company is over charging me for a unit so I removed me items for the unit left the gate up and they had taken money from my account without my permission twice. I had to change bank cards and not I have to close my bank account. Dont use this company.

    Local BBB

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