Business ProfileforBusiness & Financial Management Services

I hired *********************** to do my taxes. I had never filed a tax return before as I was newly divorced. She was recommended to me by a divorce group that caters to women of divorce and or domestic violence. I trusted her. She put together my taxes, and I told her they were good, but not to file them until the date that filing taxes was due so that I could make sure that there was enough money in my account for the draft by the **** That date would be April 15, 2024.On April 5, I reached out to her and told her not to file my taxes, but throw them away because I had decided to file Taxes with my husband as we were for that tax.. She said yes.My ex-husband went to file our joint taxes only to find out that she had already filed taxes, instructions and agreements to do so until April 15.I reached out to her and initially all she did was blame her administrator and not take any Responsibility for what she had done.. Her mistake cost me over $3500.I asked her to fix the problem promptly so that I could get my money back from the **** I was told that she would get to it when it was convenient for her. I have all of the emails to show the correspondence between us. I had to get a third-party involved in order to get this resolved. It was recommended to me by the third-party To request a full refund, but a partial one considering all of the trouble she had put me through.She denied my request for a partial refund and offered me what she called a professional apology alone.I am reaching out to the Better Business Bureau in an attempt to collect $200 at the $400 she charged me to do my taxes.I am a single parent who has to pay for my sons education And I will wait weeks if not months or ever to get my money back from the **** They made a huge mistake. They treated me poorly. They do not represent women. Im asking for your assistance to gain a partial refund.