Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Wheel Pros, LLC has 147 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Wheel Pros, LLC

      5347 S Valentia Way Ste 200 Greenwood Village, CO 80111-3145

      BBB Accredited Business
    • Wheel Pros, LLC

      7495 Race Road, Suite C Hanover, MD 21076

    • Wheel Pros, LLC

      200 Sherwood Ave Ste 200 S Farmingdale, NY 11735

    • Wheel Pros, LLC

      3470 William Penn Hwy Pittsburgh, PA 15235

      BBB Accredited Business
    • Wheel Pros, LLC

      2230 Marlton Pike W Cherry Hill, NJ 08002

      BBB Accredited Business

    Business ProfileforWheel Pros, LLC

    Wheels
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.69/5stars

    Average of 132 Customer Reviews

    Customer Complaints

    231 complaints closed in last 3 years

    38 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/9/2023

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Wheel Pros, LLC offers wheels and tires as well as suspension services, resale and installation of wheels.

    Products & Services

    wheels, auto suspension repair, wheel installation

    Business Details

    This is a multi-location business.

    Find a Location

    Wheel Pros, LLC has 147 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Wheel Pros, LLC

        5347 S Valentia Way Ste 200 Greenwood Village, CO 80111-3145

        BBB Accredited Business
      • Wheel Pros, LLC

        7495 Race Road, Suite C Hanover, MD 21076

      • Wheel Pros, LLC

        200 Sherwood Ave Ste 200 S Farmingdale, NY 11735

      • Wheel Pros, LLC

        3470 William Penn Hwy Pittsburgh, PA 15235

        BBB Accredited Business
      • Wheel Pros, LLC

        2230 Marlton Pike W Cherry Hill, NJ 08002

        BBB Accredited Business
      Headquarters
      5347 S Valentia Way Ste 200, Greenwood Village, CO 80111-3145
      BBB File Opened:
      10/28/2019
      Years in Business:
      21
      Business Started:
      1/30/2003
      Business Incorporated:
      1/30/2003
      Accredited Since:
      2/9/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Related Businesses
      Business Management
      • Ms. Jody W Groce, CEO
      • Mr. Kyle Pederson, Associate General Counsel
      • Mr. Randall E. White, Member
      Contact Information

      Principal

      • Ms. Jody W Groce, CEO
      • Mr. Kyle Pederson, Associate General Counsel
      • Mr. Randall E. White, Member
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      231 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/10/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I ordered a wheel through this company and I tried to cancel the order because it was the wrong size. They shipped the wheel to me and I requested a refund and shipped it back. They recieved my wheel on May 28th and have said they have had staffing issues and could not issue my credit for my refund. Now they are not replying to me emails or giving me any kind of updates. I have more documentation if needed.
      Read More

      Customer Reviews

      132 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andy M

      1 star

      05/10/2024

      Well maybe I should've looked at these reviews before I bought something from them. I waited several weeks for it to arrive direct from the vendor (not Throtl). We quickly determined it wouldn't work for our application so we returned it back to ******. After they inspected it they said they won't issue a refund because of the condition that it is in, used and *****. Well this is the way we received it and it never left the box. Nic in their "customer service" department refused to listen to reason and stood hardfast on their stance of no refund and refused to pass me up the chain to the owner or manager so I could discuss the matter with someone more reasonable. Terrible customer service, read all the other reviews here and you will see.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.