ComplaintsforAmerican Medical Response Inc

Ambulance Services

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Initial Complaint
11/29/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On the morning of 8/2, I experienced a medical emergency and was transported 6 miles from my home to the hospital by AMR. COVID was suspected as documented on my AMR billing statement, line item, Infection Precaution. I was quarantined and tested for COVID in the ER. AMR sent a bill for $3,032.50 for the transport!! My insurance paid $2,024 and advised AMR, Rural Metro, is out of network and to contact them to request the billing adjusted. I called AMR and explained the situation and they refused to adjust the bill to an "in-network" rate. I reached out to a local consumer agency who advised as a healthcare provider that accepted $2,462,992 in funds from the federal Provider Relief Fund created by the March 2020 CARES Act via the CDC, AMR is not allowed to balance bill patients for care if they have a suspected or confirmed case of COVID-19. I shared this information with AMR and they refused to acknowledge my request to credit the balance. Additionally, they shared my confidential information to a stranger when replying to my inquires, violating HIPAA. I am sharing this to request your assistance with the balance billing and to inform other consumers of this travesty.
Business response
12/08/2021
December 8, 2021

Better Business Bureau
P.O. Box 140015
Boise, ID 83714

RE:         Ambulance Transport
                BBB Case Number:         ********

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customer and strives to provide quality service.

The concerns raised have been thoroughly investigated by our billing department. Our records do not show that the patient was COVID positive or that COVID was suspected. Therefore, we cannot update our coding. Ambulance billing is based on the patient’s condition and complaint at the time of service. Nothing that occurs afterwards can be used in billing of the ambulance transport. The consumer was previously informed that additional documentation was needed from the hospital confirming the consumer’s diagnosis for us to update our records. Further, the patient’s insurance left an owing amount to the patient per their Explanation of Benefits (EOB).

At this time, it has been confirmed that a response to the consumer’s email was sent to the wrong party in error. The issue has since been addressed and appropriate actions have been taken. As a result, we have waived the remaining balance on the account and the patient is no longer responsible. We would like to thank the consumer for bringing this matter to our attention and sincerely apologize.

Should the consumer have further questions, I may be contacted directly at ***** ********.

Sincerely,

Cecilia J.
Patient Advocate
American Medical Response
Customer response
12/08/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, subject to my balance billing waived by AMR in full.

Sincerely,

***** *******
Initial Complaint
11/20/2021
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was provided AMR transport on 11/20/2020 for a transfer from one hospital to another. It was about 30 miles. I didn’t receive an official bill from AMR Mid-Atlantic until 08/09/2021. After viewing the bill, my insurance coverage was definitely not correct according to my plan, so I contacted my insurance as well as a Virginia ombudsman in Richmond. Soon, about $200 worth of coverage was added to my bill. Also after receiving the first bill, I contacted AMR directly and set up a payment plan which I dutifully contributed to until October 2021, where I received a collection notice from AMR. I called AMR again and they said they had no history of a payment plan for me. I asked to be put on a payment plan once again and ended the phone call. It was not a very productive phone call so I was nervous to trust AMR again. Out of fear of collections, I paid the remaining balance of $623.41 on 11/09/2021. On 11/15/2021 I received another bill from AMR, which was printed completely different than all the other paperwork I had received from them and which stated I had to pay my balance of $623.41 by 12/11/2021. The letter was printed 11/11/2021, 3 days after I had paid my balance. The new letter had a completely different link to the payment portal. I signed in and sure enough, it had the history of my previous payments except for the payment of $623.41. I have included pictures from both payment portals. I would like the make sure that the money that was taken out of my account is accounted for and that my bill is paid but they are impossible to get a hold of.
Business response
12/01/2021
December 1, 2021

Better Business Bureau
P.O. Box 140015
Boise, ID 83714

RE:      Ambulance Transport
            BBB Case Number:    ********

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customer and strives to provide quality service.

The concerns raised have been investigated by our office. Our records do not show a payment arrangement was established on the account, therefore the billing cycle continued. At this time, the consumer’s payment has been applied, satisfying the account. We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.

Should the consumer have further questions, I may be contacted directly at ***** ********.

Sincerely,

Sylvia D*******
Patient Advocate
American Medical Response

Customer response
12/01/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
11/04/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 11/29/2020 I had a MAJOR vertigo episode on the freeway resulting in my car going off the freeway & onto a service road. American Medical Response took me to the nearest hospital. Bottom line: I received the 1st bill ($2,430.63) 10 mos later. Primary insurance (MEDICARE) had not been billed yet! I continue to get billed by AMR & this causes undue stress as I soon approach the ONE YEAR point after this event. AMR sent me the 1st bill 9/01/2021. Medicare hadn’t yet been billed by AMR. I called AMR to ensure Medicare got billed, so they sent my request to “review”. Initially, AMR only billed my secondary insurance (Tricare for Life (TFL) ). TFL would not pay as Medicare wasn’t billed first. A 2nd bill came in Nov ‘21 for the full amount. We called AMR & spoke with a customer rep. She said Medicare wasn’t billed & she’d send a request to “Review” to send the bill to Medicare. The rep & my wife tried unsuccessfully to get into the system to view the account and apparently the system had just been updated. She was told to check back in 2 weeks. This timeframe is very close to hitting the one-year date of the ambulance service. I reviewed all my Medicare claims online and found no record of a claim filed by AMR. The AMR representative could not resolve the billing problem. I have a reference number for my 1st call and the rep’s name/code for the 2nd. Hopefully, this is just an error without some corporate strategy to benefit AMR financially. This could potentially happen as bypassing the primary insurance company may force us to pay 100% of the bill since we don’t want a credit hit or be involved in the “collections” process. I request the bill to be sent to Medicare & subsequently to secondary insurance before AMR’s deadline for billing insurance. I am asking AMR for proof that this was done on time.
Business response
11/16/2021
November 16, 2021

Better Business Bureau
Po Box 140015
Boise, ID 83714

RE: Billing Inquiry
BBB Case Number: ********

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

We have reviewed the consumer’s account, and a claim has been filed with Medicare as of November 8, 2021. At this time, the consumer’s account will remain on hold pending further response from the insurance carrier. Please accept our sincerest apologies for any inconvenience this may have caused.

Should the consumer have further questions or concerns, I may be contacted directly at ***** ********.

Sincerely,

Marissa N******
Patient Advocate
American Medical Response
Customer response
11/18/2021

Better Business Bureau:
I accept this as the first step in the resolution of the delayed billing to Medicare and not informing me in a timely manner. This will only be resolved to my satisfaction when I am given a written response from American Medical Response that both of my insurances have been billed correctly and in a timely manner. I have spent many hours pursuing the solution to this problem that was caused by their billing practices.
**** *****
Initial Complaint
10/29/2021
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I rode with AMR 4 miles to the hospital on 03.20.20 for suspected COVID. AMR does not contract with my insurance so they are balance billing me for $1279 when I've already paid over $800 and last year they told me it was paid in full. Aetna was going to pay in network rates and I called AMR 25 times to tell them that and they never contacted Aetna. They never call back. You can only ever reach a call center person who can do nothing. They received money from The Cares Act, ******************** for COVID and cannot legally balance **** me but yet they are threatening to send me to collections. I need this resolved but can't get anyone to call me back from AMR.
Business response
11/09/2021
November 9, 2021

Better Business Bureau
PO Box 140015
********************

RE: Ambulance Transport
BBB Case number: 16073689

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

AMR has thoroughly reviewed the consumers concerns. A corrected claim has been submitted to the insurance carrier. At this time, we have placed the consumers account on hold pending further response from the insurance. Please accept our sincerest apologies for any inconvenience this may have caused.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

****************
Patient Advocate
American Medical Response
Initial Complaint
10/28/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My father was picked up by this ambulance company American Medical Response on 5-11-2021 due to a medical emergency. This company has sent 1 bill in the amount of 2,*51.39 along with 5 other letters claiming that the insurance has denied this claim (due to insufficient information). Since June 2021 my sister has been calling this company and my father's insurance provider . This company states to have submitted a claim and my father's insurance has no records of any submission. My sister calls this company repeatedly and they keep on stating that they have submitted the information to the insurance but yet we keep on getting the same letter from them and no submission to my father's insurance.
Business response
11/03/2021

November 3, 2021

Better Business Bureau
12639 W. Explorer Drive, Suite 200
Boise, ID *3713

            RE:      Ambulance Transport
                        BBB Case number:    ********

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

AMR has thoroughly reviewed the consumer’s concerns. Eligibility was initially unable to be verified; therefore, a claim was not filed at that time. As of now, we have verified the member’s active Medicare coverage and a claim has been filed. Please allow 30-45 days for a response. We would like to thank the consumer for bringing this matter to our attention and apologize for the inconvenience this has caused.

Should the consumer have any further questions or concerns, I may be contacted directly at ***** ********.

Sincerely,

Cecilia J.
Patient Advocate
American Medical Response
Customer response
11/04/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ****
Initial Complaint
10/26/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On July 20/2020, I required ambulance transport to the hospital. A few months later, I received a bill for $250.00. Medicare is my Primary insurance, and they had paid all but $250.00. I ask the Customer ServiceRural Metro AMR to file. A claim with my secondary insurance GEHA. This was around Oct. 2020. The representatives took my insurance information, and said they would file with GEHA. I have called them about every 2 months when I received a bill asking the representatives to file to my secondary insurance. My insurance representatives from GEHA have even tried to talk Rural Metro reps through on how to file the claim. In August, 2021 , I sent a certified letter to Rural Metro Of TN, with the secondary insurance information, and ask again for them to submit a claim. Yesterday, I talked with a representative at Rural Metro, and he did not give his name. He was rude and insisted that my Medicare and GEHA were dual coverage. A representative Kim from my GEHA,)( called the Rural Metro representative. She said he argued with her and would not listen that I had coverage and my insurance was not dual. The AMR representative further argued that my Medicare ID was my GEHA ID.I think this is tatic the representatives use to confuse and frustrate the caller . I feel that the Rural Metro representatives are discriminating against me due to my age, and are denying me my insurance benefits. I feel they do this, and try to talk down to older clients and try to confuse them, so they will pay out of pocket. I think this is done because the insurance will pay at a lower rate. They have threatened to turn this over to a collection agency. This matter could be resolved if the Rural Metro representatives would simply file the claim with GEHA. I feel this company targets the older citizens, and it is age discrimination and an unethical business practice. Thank you Sincerely ******* ******
Business response
11/03/2021
Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

AMR has thoroughly reviewed the consumer’s concerns. Eligibility was initially unable to be verified with GEHA; therefore, a claim was not filed with the insurance. At this time, we have successfully verified the member’s active GEHA coverage, and a claim has been filed. Please allow 30-45 days for a response. We would like to thank the consumer for bringing this matter to our attention and apologize for the inconvenience this has caused.

Should the consumer have any further questions or concerns, I may be contacted directly at ***** *********

Sincerely,

Danielle F.
Patient Advocate
American Medical Response
Customer response
11/04/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
10/18/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
RURAL METRO OF TN LP has billed my insurance 3 times for a complete stranger's ambulance bill, completely wiping out my MRA funds. Each bill was $807.63, with the most recent charge on October 4, 2021. They have been contacted multiple times by myself and my insurance company that they are billing the wrong person, but they refuse to update their patient's information and instead choose to keep billing the wrong person.
Business response
10/21/2021
October 21, 2021

Better Business Bureau
12639 W. Explorer Drive, Suite 200
Boise, ID 83713

            RE:       Ambulance Transport
                        BBB Case Number:      ********

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. Many processes are in place to ensure compliance with all regulatory requirements.

It has been determined that the consumer was not the individual involved with our crew. The consumer’s information has been removed from our files and the insurance company has been refunded accordingly. The consumer will no longer be contacted regarding this bill. Please accept our sincerest apologies for any inconvenience this may have caused.

Should you have any further questions or concerns, I may be contacted directly at ***** ********.

Sincerely,

Jasmine R.
Patient Advocate
American Medical Response
Customer response
10/28/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Customer response
12/14/2021
RURAL METRO OF ** LP (AMR) has now billed my insurance 4 times over the last 6 months for a complete stranger's ambulance bill. The last bill was received on December 1, 2021, for my husband ****, with a service date of October 4, 2021, and $453.08 was taken from my MRA. Neither me or my husband has ever used an ambulance or have been to *********. How does a business continue to bill the wrong person 4 different times after being called out on it each time? This is incredibly shady business behavior. They have been contacted numerous times by myself and my insurance company Cigna, and this will be my second complaint with the BBB. They told me they had removed my information from their system after my last complaint, which was a lie since they billed me again a little over a month later. If I do not get refunded the $453.08 to my MRA within 10 business days, or if I receive 1 more bill from AMR, I will be taking legal action. I have wasted countless hours of my time trying to get this resolved, and I'm tired of being lied to and having my money stolen over and over.
Customer response
03/24/2022
RURAL METRO OF TN LP (AMR) has billed me yet again for a complete strangers ambulance bill. This is the 5th time they have billed my insurance. I have been dealing with a new bill from them every few months for the last 8 months. The date of service keeps changing which is very suspicious. Is the same person getting an ambulance every few months? Are you using my insurance for multiple customers? Or are you altering the dates so you can continue to bill my insurance in the allowed timeframe? My last 2 BBB complaints, they responded that they had removed my information and I would no longer receive bills, but they are still billing me! I just spoke to their billing department again today and they said they could not find the claim. Every time I call them, they blow me off and dont know anything. My family and I have never used an ambulance service or have ever been a customer of yours, so how do you have my insurance information and why are you billing me over and over? You need to remove my personal and insurance information from your system. I have not given permission for you to store or use my information as you have never provided any service to me or my family. You cant just bill a random person if you dont have your customers information. That is definitely not legal. If I receive one more bill, insurance claim, collections notice, or anything further from AMR, I will be reporting this as fraud and proceeding with legal action. I dont know what else I can do since no one at your company will help me fix this. Latest claim was submitted to Cigna with Service Date: March 5, 2022, Billed: ******, Amount due: ****** For one of the previous claims I have these details: Reference #: C00839398 Trip #: 2552104420800
Business response
04/01/2022
Better Business Bureau
****************************************, Suite 200
*****, ** *****

            RE:      Ambulance Transport
                        BBB Case Number:    16934292

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. Many processes are in place to ensure compliance with all regulatory requirements.

The consumers concerns have been reviewed. It has been confirmed ***** was refunded for the claims processed in error for several dates of service. The consumers insurance information has been removed from our files. We would like to thank the consumer for bringing this matter to our attention and extend our sincerest apology for any inconvenience this may have caused.

Should you have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

****************
Patient Advocate
American Medical Response
Customer response
09/18/2022
RURAL METRO OF TN LP (AMR) has billed my insurance a 6th time for someone elses ambulance bill. I have been dealing with a new bill from them every few months for over a year now. This will be my 4th BBB complaint about this, and I have filed a fraud complaint with the *** and my insurance company. I am getting incredibly frustrated and tired of dealing with this sketchy company. See my previous complaint - Ambulance Transport BBB Case Number: ********. **************** stated my insurance information has been removed from their files, yet here I am refuting yet another bill from them. The latest claim was submitted to Cigna with Service Date: 8/21/2022, Billed: ******, Amount due: ****** I would like an actual explanation as to why I am repeatedly receiving someone elses ambulance bills, and I would like an actual resolution. I will continue to call you and file complaints until you stop. I am gathering all call logs, complaints, and insurance claims. Please explain to me why I am still receiving bills after youve removed my insurance information from your system 5 times now and how you are going to permanently fix this?
Business response
09/28/2022
Better Business Bureau
****************************************, Suite 200
*****, ** *****

            RE:      Ambulance Transport
                        BBB Case Number:    18042434

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. Many processes are in place to ensure compliance with all regulatory requirements.

The consumers concerns have been thoroughly reviewed. AMR has stopped the claim submitted to Cigna, and the insurance information has been removed from our files. The billing department has taken steps to stop this matter from happening again, and the account will be monitored closely. We would like to thank the consumer for bringing this matter to our attention and extend our sincerest apology for any inconvenience.

Should you have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

******************
Patient Advocate
American Medical Response
Customer response
07/08/2023
RURAL METRO OF ** LP (AMR) has billed my insurance 8 times for someone elses ambulance bill. This has been going on for 2 years now, beginning in July 2021, and this will be my 5th complaint with the Better Business Bureau. Each complaint they have responded that they have removed my information from their files, but then submit a new claim to my insurance a few months later. They are refusing to correct their customer's billing information and continue to fraudulently and repeatedly bill me instead. They also keep altering the service dates. No one in my family has ever used an ambulance service, or have ever been to *********, or have ever been a customer of yours. Please stop. This is ridiculous that you're still doing this to me after 2 years. The most recent claims submitted to my insurance are for a service date of June 6, 2023, billed $763.98. And another for a service date of June 15, 2023, billed $976.55. Following are a list of my previous complaints: BBB Case Number # ******** - 9/18/2022, BBB Case Number # ******** - 3/25/2022, BBB Case Number # ******** - 12/15/2021, BBB Case Number # ******** - 10/19/2021, Reference # C00839398, Trip # *************
Business response
08/08/2023
August 8, 2023

Better Business Bureau
Po Box 191279
*****, ** *****

              RE:       Ambulance Transport
                             BBB Case Number:     16036038

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. Many processes are in place to ensure compliance with all regulatory requirements.

The consumers insurance information was previously removed from our files; however, during data processing, an error occurred. At this time, we have removed the consumers insurance from the account. Please accept our sincerest apologies for any inconvenience this may have caused.

Should you have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

******************
Patient Advocate
American Medical Response
Customer response
08/17/2023

Complaint: 16036038
I am rejecting this response because you have given the same response for my previous 4 complaints but you continue to bill me. Since I submitted this last complaint, I have received 2 additional claims from you. There are now a total of 4 claims from AMR that I am still seeing on my insurance account. Please ensure all 4 claims are amended.
These are for service dates 6/6/2023, 6/15/2023, 6/29/2023, and 7/7/2023.
I am requesting a permanent fix for this recurring issue and a guarantee that you will no longer bill me for other people's ambulances.
Incorrectly billing the wrong person 10 times is unacceptable and indicates there is a serious problem with your billing processes. This needs to be properly investigated and resolved.
Also, I disagree that repeatedly billing the wrong person, and storing and using my private insurance information without my consent is complying with regulatory requirements.

Business response
09/05/2023
September 5, 2023

Better Business Bureau
Po Box 191279
*****, ** *****

            RE:      Ambulance Transport
                        BBB Case Number:    16036038

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. Many processes are in place to ensure compliance with all regulatory requirements. We have taken the necessary steps to ensure that.

The consumer will no longer be contacted. Again, please accept our sincerest apologies for any inconvenience this has caused.

Should you have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

******************
Patient Advocate
American Medical Response
Initial Complaint
10/14/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My father was billed by this company $719.57 on 3/18/21 even though his health insurance paid for everything and sent a statement saying that he owes nothing. This company still billed me and now has sent it on to a collections agency that won’t even speak to me even though my father has passed away and obviously can’t speak to them about it himself. I’m being pressured to pay because no one will speak to me and I don’t have any way of resolving it.
Business response
10/25/2021
October 22, 2021

Better Business Bureau
Po Box 140015
Boise, ID 83714

RE: Ambulance Transport
BBB Case Number: ********

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. Many processes are in place to ensure compliance with all regulatory requirements.

AMR initially received payment from the consumer’s insurance carrier; however, it was later recouped, and the consumer subsequently billed. At this time, we have canceled the account from collections and an appeal will be submitted to Medicare. The account has been placed on hold pending insurance processing. We would like to thank the consumer for providing their concern and apologize for any inconvenience this may have caused.

Should the consumer have any further questions or concerns, I may be contacted directly at ***** ********.

Sincerely,

Elvira R
Patient Advocate
Customer response
10/26/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so so much for your help!

Sincerely,

**** ******
Initial Complaint
10/04/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Claim filed with VA without my permission need to speak with American executive with company ASAP or will be filing charges for insurance fraud against this company if no phone call from an executive is not received
Business response
10/15/2021
October 15, 2021

Better Business Bureau
PO BOX 140015
********************

RE:      Billing Inquiry
BBB Case Number:    15989733

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.

The consumer was contacted to discuss his concerns.   After speaking to him, our billing department reached out to the VA and requested all claims be voided per the consumers request. Once we receive confirmation that the claims have been voided, a financial assistance application will be mailed to the consumer.

Should you have further questions, please contact our customer ********************** department at **************.

Sincerely,

****************
Patient Advocate
American Medical Response

Customer response
10/17/2021

Complaint: 15989733

I am rejecting this response because:I did hear from the business but have not had the issue resolved or the paperwork I requested as of yet and as soon as I do Ill close this complaint.

Sincerely,

*******************************

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