Customer ReviewsforBellco Credit Union

Bellco fraudlently reported us to credit bureaus as 180 days late on our final car payment. This was incorrect and admitted by Bellco staff. Now they refuse to reverse the problem they caused, dropping my credit score by 70 points when we always paid on time. Do not bank with this CU.

Hello, *****. We are sorry to learn of any troubles you may have experienced and have shared your review the appropriate team for research.Please email us at **************************************** to share any additional information and include your preferred phone number.Thank you. -******

After being a member for 35 years, I cant even cosign on a loan for my daughter. Their reason, the credit score, I have a good credit score so I asked what number the credit score had to be, they say theres not an actual number they can give me, Id like to know what the benefits of membership are at this credit union?

When I initially opened an account with **********************, I thought it was a good decision. The main reasons I opened it was because the branch was open on Saturday's and it was conveniently located near my home. They subsequently closed on Saturdays and have now moved this location. The last two times I have driven completely out of my way to make a deposit in the *** at the new location, the *** would not take my deposit and I will now have to pay another overdraft fee.My auto loan was also a complete debacle.

My experience with Bellco over the past month has been nothing short of a disaster!! Ive been trying to do business with this Bank and its been one thing after another! The representatives are so rude and just say things to get you off the phone! One female told me a credit card had been mailed out to me and Ive not even agreed to terms/conditions nor am I even a member. I certainly hope that they didnt send a credit card to another person under my name. Im really concerned about my personal information and my credit at this point! I do hope they will remove the credit inquiry from 3/1/2024 and 3/29/2024 as I no longer feel comfortable with this banking institution.

Hello, BJ. Thank you for taking the time to share your review. ************** is important to us and we take feedback like this seriously. We have shared your review with the appropriate department to research. A representative of Bellco will be contacting you directly soon. If you are still in need of assistance, please email us at ***************************************** Thank you again. - ******

Insofar as I'm concerned, it's a decidedly "piss-poor" credit union to do business with.Unfortunately I had no choice in the matter. It was where my account was sold, after my used car purchase.Well, I stuck with it, and now this **** loan's paid... in full.I'll do whatever possible to never do business with Bellco again.I feel sorry for the poor "drudges" employed there.But I guess these poor people need the patlycheck.

Hello, ****. Thank you for taking the time to share your review. ************** is important to us and we are truly sorry to learn of any troubles you may have experienced. We'd like to learn more so that we may improve. Please consider emailing us at **************************************** and include your preferred phone number. Thank you. - ******

I loved Bellco in the first year or so of having accounts with them. I had multiple accounts, including their Colorado Rewards card. My experience with this card is what made me start to dislike using Bellco services. The first red flag was that after a few years with the card open, I requested an increase for my credit limit, which is pretty standard and something that has been no problem at all with all of the other cards I have ever had. Bellco is the first provider that has ever told me that if I wanted to request an increase, they would have to do a hard pull of my credit and reassess my interest rate as if I was applying for a new card. This is a bizarre requirement, as no other providers have ever told me they would do this when requesting an increase. My plan was for Bellco to be my main personal card, to stay loyal with them, and increase my credit limits to improve my credit score annually, but instead of rewarding customer loyalty, they punish you by making you have a higher interest rate and a hard pull on your credit when requesting an increase. The second issue that has been ongoing started when they switched up their system some time last year. They sent out new cards and told me that they would disable the old one due to the switch. Well, the new card came and its the exact same number with the same expiration as the last, but with a new security code. Because the number is exactly the same, most places I had the card saved had issues with my payments because they are recognizing it as the old card still and declining it, even though I removed the original card as saved payment methods across multiple platforms. This has caused me to have recurring declined/ delinquent payment issues with 4 separate accounts because their systems are confused as to why I would have the exact same card number with the exact same expiration date, but with a different security code. For these reasons I would not recommend the credit card services at Bellco.

Hello, *********. Thank you for taking the time to share your review. ************** is important to us and we are sorry to learn about any issues you may have experienced. Wed like you to know that Bellco does require a credit check for a limit increase, though we appreciate you sharing your feedback on this. We have shared your complete review with the appropriate department to research and a representative of Bellco will be contacting you soon to review your account. If you have not yet heard from us or if you are in need of assistance you may email us at [email protected]

My experience with this company has been fine throughout the payments of my ****** auto loan. When time came for the last payment, it was not even the correct amount to make the balance to $0. All payments had been made on time and then I started getting threatening letters concerning the remaining $675 dollars that remained before the last payment was made(automatically). Then more threatening letters about22 dollars that were due and we had not paid it.Next step; paid off the little remaining balance with a debit card over the phone.Next step: still getting letters 7 days after the amount had been paid.Current issue: Account has been paid off for over a month and I have not received my title and still getting threatening letters concerning the last amount that was paid off 17 days ago.The company has not closed the account and has not sent my Vehicle title.

Hello,*****. Thank you for sharing your review. We are sorry to learn of any troubles and have shared your message with the appropriate department to research. Someone will be contacting you directly to assist with your account. If you do not hear from us soon, or if you are still in need of assistance, please email us at **************************************** with your preferred phone number. Thank you again. - ******

I'd give more if there were better protection against fraudulent activity. Even with taking major safety measures, my card was still hacked of the fifth time this year! This bank really needs to step up on their security

Hello, ******. We are sincerely sorry to learn of any troubles. Our members' financial security is a top priority and we take fraudulent matters seriously. If you could send an email to **************************************** with your preferred phone number, we can verify your membership and have someone reach out to you to investigate your concerns. -******, Bellco Credit Union