Business Profile
Safety
SambaSafetyThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Safety.
Reviews
Customer Review Ratings
1/5 stars
Average of 34 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromEric T
Date: 04/15/2025
1 starEric T
Date: 04/15/2025
My Uber Driver account was deactivated because of an erroneous background check submitted to them by this company and it could potentially cause me to get evicted. This company incorrectly reported to **** that my drivers license is expired. After figuring out that there is no way to speak to a human at this company I contacted ****. **** informed me that they have a a copy of my drivers license and they can clearly see that its not expired. Why doesnt Samba cross check its findings with the records of its vendors? To get it fixed I was told to submit a dispute and wait thirty days which in my opinion is way too long because my rent is due in a couple of weeks and I need to be able to work to pay it. This is not right at all and I shouldnt have to wait that long for them to fix an error that has the potential to inflict unbearable financial harm and homelessness. Its an emergency that needs to be fixed ASAP. This is not right at all.SambaSafety
Date: 04/18/2025
Dear Mr. **** we have received and have now responded to your dispute. We have confirmed that we reported your license status as 'valid' to your potential employer. Please note that we do not make any hiring decisions but pass on a public record.Review fromSean B
Date: 02/11/2025
1 starWould give zero stars. I guess this is my fault. Was told had more software that aligned with our operation and would be adding others. Well did not have much for how we operate. Waited for the other info to be added. Never happened. Would like to stop the account which we have had for 3 years. Has not been used I. The last year. But they want more money for us to end the relationship. Wow. What kind of company is this. Clearly not looking out for the people more worried about their money. Not someone I ever want to do business with.Review fromGil G
Date: 01/31/2025
1 starGil G
Date: 01/31/2025
you have to email them, can not ever get anyone on the phone for help! Samba replied through an email about the question i had about if a driver renews their DL, the new expiration date on the DL does not update in the Samba platform/system until you purchase another MVR with Samba even though the DL has been renewed, what a money hungry company this is! I mean i thought that is why people and companies used this platform to update all this information while paying for their services.SambaSafety
Date: 02/06/2025
SambaSafety provides support via our dedicated team of Customer Support Representatives. We close a majority of our cases within 1 hour upon receipt of the initial inquiry. This case was opened at 10:06 AM MST and we were able to research and provide an answer back by 10:54 AM MST on the same day. A driver license expiration date is data that is provided by state governmental agencies. SambaSafety cannot update any information related to a state issued drivers license without the customer running a new Motor Vehicle Record. This process is well documented and discussed with customers throughout their onboarding process with SambaSafety. We understand our customers have a lot to work through with keeping drivers on the road and believe that our solutions aid them in accomplishing that mission.Review fromKrisha T
Date: 01/06/2025
1 starKrisha T
Date: 01/06/2025
They say my drivers license is suspended when it is not. No one will answer calls, no one will return calls, they do not update disputes. If you email them they give an automated email reply that does nothing. I will take them to court over lost wages.SambaSafety
Date: 01/09/2025
Dear Ms. ********* we received your disputes on 12/23/2024 and 1/6/2025, through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period.Krisha T
Date: 01/11/2025
**** could just stop reporting my license suspended. Day 30 if it's not fixed and updated I'll file in court.Review fromJoseph J
Date: 09/26/2024
1 starJoseph J
Date: 09/26/2024
They got me deactived from **** over a driving citation that was minor and nearly 2 years old.That same citation showed up in over 7 background checks over the last year and a half on Checkr and nothing ever came of it. They are using an old citation against me that didn't count toward any points against my driver's license, I don't k ow if they have someone looking at it or they're using crude AI algorithms to interpret key words.But that's not the worse part, the worse part is nobody communicates. You can't reach anyone on the phone, you can file a dispute but I've heard that can take weeks sometimes months to resolve and I don't have time. I probably won't get back any money I lose during this indefinite period.If they're gonna make decisions that will have adverse effects on people's lives they need to have someone at the ready to listen to their concerns immediately.I'm literally wondering if I should now go to the media or seek legal council because this is a common complaint against this company and their extreme negligence on handling these issues effects people's lives adversely.SambaSafety
Date: 10/01/2024
Dear Mr. ****** we received your dispute through our direct website on 9/25/2024. We will respond to your dispute within ***************************************************************************************************************** approval decisions - we simply provide the public record.Review fromJaylin W
Date: 09/25/2024
1 starJaylin W
Date: 09/25/2024
Place gives out inaccurate information. Called local dmv license in valid but on samba end they claim its not. I will be looking into filling a class action lawsuit against company.SambaSafety
Date: 10/01/2024
Hello, if you'd like to file a dispute please visit ********************* so we can research the issue and get back to you.Review fromSergio G
Date: 08/28/2024
1 starSergio G
Date: 08/28/2024
***** has ran my background check and said my license is invalid I have provided pictures of my driving record and it shows everything OK checkrs has passed both of my records criminal and traffic can samba please fix this issue that is happening to alot of great drivers not just one but a bunch of us or we will have to take legal action against samba #lawyersSambaSafety
Date: 09/10/2024
********************, we have not received a dispute from you. If you believe the information on your motor vehicle record is incorrect please file a dispute so our team can investigate.Review fromJhamal B
Date: 07/01/2024
1 starJhamal B
Date: 07/01/2024
I have been dropped from UBER because this company has stated that my license is not valid/Suspended which is incorrect. I have sent my dispute in & its taking forever. Holding up people who have these types of jobs as their main income up from working & making a living.SambaSafety
Date: 07/12/2024
Dear ********************, we received your dispute through our direct website. As mentioned in our response, we determined your license status was correctly reported as suspended based on the data received from the State of Virginia. Here are some important points to consider:
- Initiating a dispute does not result in a re-run of your ***.
- If you have changed states, acquired a new driver's license number, renewed or if the *** information is outdated, we recommend reaching out to your employer or insurance company to request a re-run of your *** through **************** Inc.
Next steps to consider:
- Confirm with your employer/insurance company that they have your current driver's license number and the state of issuance on file with them.
Lastly, please be aware that **************** Inc. does not play a role in hiring or approval decisions. The company you applied to independently determines the records considered for employment based on its specific requirements.Review fromEmmanuel F
Date: 04/27/2024
1 starEmmanuel F
Date: 04/27/2024
The last ticket i had on my driving report was satisfied or cleared by the my local DMV. The report is not accurate, i filled out 2 dispute forms with all the documentations/ papers from the courthouse and my local DMV. How can i follow up on the disputes ??? How do i get in touch with you guys ??? Or even speak to a Real customer service agent ???SambaSafety
Date: 05/09/2024
Dear ****************, we received your disputes on 4/21/2024 and on 4/23/2024 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your disputes and our team will provide a prompt response to you in due course within the allotted time period.Review fromJessica B
Date: 04/11/2024
1 starJessica B
Date: 04/11/2024
I have been dropped from UBER because this company has stated that my license is not valid/Suspended which is incorrect. I have also sent them several dispute forms they dont respond. Ive also sent several emails they dont respond.Im out of money now because this company will not respond to anything they ****SambaSafety
Date: 04/15/2024
Dear **************, we received your disputes on 4/8/2024 and on 4/10/2024 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period.
SambaSafety is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.