Customer ReviewsforJM Heating & Air Inc.

I've been using JM Heating & Air for over 6 years to service two different houses, I've never had anything but stellar service. Recently, my tankless hot water heater, which they installed 3 years ago, stopped producing hot water. I called them and they where able to fit me in same day. In short order, ***** was able to diagnose the issue and found a control valve, not related to the heater, that had failed in my plumbing system. That control valve was allowing cold water to enter my hot water line, causing all my problems. ***** quickly fixed the valve and got us back up and running.I would highly recommend JM Heating & Air to all my family and friends. I've also recommended them to my HOA board and he does work for several people in our community. No issues, great workmanship and a easy company to work with.As with most people, it's rare I write positive reviews (usually only complain on the BBB). ***** and JM Heating & Air has earned it.

Thank you so much *****!!!  We greatly appreciate you!

JM Heating attempted to install a flush mounted vent in our kitchen. They came in cut my ceiling and 3 ceiling joists. They failed to secure the joists. The ceiling begin to drop and crack. They also used only 2 2 by 4 to secure the unit in the attic without framing the unit. After 3 days, I sent pictures of my roof dropping as well as proof of cracks in the ceiling. The Company texted me and said they could come out 10 days later to attempt to fix even though my ceiling was cracking. I had to have a framer come the next day to secure the unit before it falls on my $6000 kitchen island. After notifying JM HEATING that I had to have someone else come out to fix their negligence, they threatened to place a lien on my property.

Hi *****. We are sorry we are just now receiving your review and would like to apologize that our service did not align with your expectations, even after the follow-up and communication we had. It is always our desire to exceed expectations and maintain great relationships. We would, however, like to clarify a few things, to keep all of this as honest as possible. When we were out on Friday, before we proceeded with any work, we took extreme measures to ensure your new light fixtures, kitchen island and flooring would not be damaged, by carefully taping and draping plastic coverings around all appliances. Then we proceeded to cut 3 joists, to get the ceiling mount range-hood installed. The 3 joists were secured within the ceiling, with plaster-guard (concrete). While in the attic, the 3 beams were sturdy enough to support my weight, bearing down on the house, while also holding the rangehood. The ceiling was more than secure and very stable. Once the ceiling mount rangehood was installed, we then secured the joists in the attic, to the range hood and the housing of the rangehood. After framing in the housing for the rangehood, we informed you that if there was any cracking, we would have our contractor address the stress fractures and re-caulk and seal in the ceiling, if needed. With plaster-guard, since it is concrete, there can be visible cracking. Per our conversation on Friday evening, we had done a great job. If there was any cracking, you said not to worry, as you were planning to have your personal contractor re-paint the entire ceiling. After leaving at around 6 oclock in the evening, on Friday, we scheduled an appointment to come back on Monday morning. So, we were planning to come back out, 3 days later, not 10 days later. 3 days later, on Monday, we would have planned to address any stress fractures and complete hooking up the vent. After communicating over the weekend, ** was more than willing to come back out and remedy the issues you had and do whatever we could to fix the problems. With no communication from you, and not hearing from you for 53 days, we sent a demand letter and a Notice of Intent to Lien. The mechanic lien was recorded and filed on 1/04/2023. We provided enough time to respond and allow us to rectify the issue at hand. We set a high standards for ourselves, and were so sorry to hear this was not met in your interaction with our business.