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InmateCall.com

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for InmateCall.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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InmateCall.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spend roughly $325 a month with the company. $5 per video visit that take multiple times to connect and phone calls being dropped immediately after being connected. The app does not work and has very low ratings with numerous ****** reviews with negative ratings. Im surprised a class action lawsuit has not been opened with this company. The service has dramatically gone downhill.

    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son moved to lower security. I didn't know anything regarding to phone company but secure something so I googled and the came up as inmate calling. I'm on fixed income and had already paid for everything this month and now had to pay again to talk etc. I put $45 on the phones ( I thought). When he called it still said 0 balance so I was paying for individual calls at $6.25 each on my credit card wondering when it would show up to use. This money adds up. Someone that is new has no idea how things work. I finally paid a large amount instead of each time and knew I'd put it in wrong company because I kept asking if it showed up each day. I finally found them again. I tried finding their phone number it seems they don't spend their profits on a phone. It wouldn't let me log in so I pushed live chat so I pressed guest chat. They ended up saying refunds are done on our website. I tried to go to site to download some form but it kept switching back to our chat. I tried 4 times but I'm so upset by this time and racked up so much on card etc. I am going to have to wait until tomorrow. If you see a lady on the news yelling or crazy saying something about inmate companies robbing families money it will be me. I hope someone does something to hold these people accountable. No matter what it is it will not compare to the way this system makes it hard on the families who have a loved one who's being held accountable for their decisions and how hard it is to encourage and support them. We all need to hear a kind voice of someone that cares. They are at the bottom of the barrel.

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Accidentally created an account with them because i thought it was a different website, upon creating an account they charged my bank for *****. I have tried to close the account and remove my card but it will not allow me. I called to get a refund they told me they would not after trying to convince me to leave me account open. When i told them i would file a dispute with my bank they hung up on me. THIS WEBSITE IS A SCAM !

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It states it will allow you to be contacted at a cheaper rate and they guarantee money back both are lies! I purchased and the calls were not cheaper and they ignore any emails sent and wont answer phone calls!

    • Initial Complaint

      Date:10/02/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged $44.99 with inmate talk services. I did not purchase this phone service nor have i talked to anybody over the phone who is in prison. When i went on the website to see how much the service would be i created an account and it automaticly charged me without confirming my purchase. I did not want to purchase anything . It just charged me. I have not used the service nor will i. I would like my money back

    • Initial Complaint

      Date:08/31/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a unlimited plan and I am unable to receive calls o have recieve calls although I've done everything I was supposed to do.

    • Initial Complaint

      Date:07/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased twice from this company, inmatecalling.com. I bought unlimited minutes on May 31st for $29.98. They tried charging my card again because they said I have to pay every month and I didnt pay so they closed my account and didnt refund my money back. Also they service did not work when my loved one tried calling the special number they give you and the service was not used. So I tried with them again instead this time on July 7th I bought a 500 minute plan for $24.98 and the service still does not work and minutes and when I log into my account I see minutes have been used and I havent answered or accepted a call and Im also not getting every call from my loved one in prison when they call. They said they called for time and only got one missed call from them. And of course they wouldnt provide me with a refund. Buying minutes and still have to put money on my phone on GTL defeats the whole purpose of the service it doesnt make sense and the information they provide is very misleading and confusing. And I emailed them and they are rude I feel as though this is a scam and they are getting off on people!

    • Initial Complaint

      Date:06/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/20/2022 at approximately 4pm I was trying to get a refund of $44.99. Instead of giving me a refund they tried to take $200 from my account. I'm glad that *********** rejected the $200. Then they wanted to use my bank account I said no I want it back on the card that I paid. The guy said in order to get your money back you have to use another card with I refused.

    • Initial Complaint

      Date:06/13/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact customer service to dispute charges I have had reoccurring since Dec 2021. No matter what time I call Im unable to get through to anyone. I never signed up for this and cannot get it canceled.

    • Initial Complaint

      Date:05/28/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought that this service would help me,but it was the wrong one. I have sent emails to cancel this and to stop it from coming out of my bank account. Even tried to stop it with the cash app account and was told by them to contact inmatesCall which I have left them server email wasnt able to reach anyone at the phone number that is listed with their business name. Have asked that they stop taking funds out of my account,and who are they using it for.

    InmateCall.com is NOT a BBB Accredited Business.

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