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BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around advertising, service, refund, billing and customer service issues. Regarding advertising issues, consumers allege that after purchasing an unlimited call plan, they do not receive unlimited minutes and are informed that they will need to use a separate service to obtain minutes, and ultimately, pay more than the advertised price. Consumers also allege that phone lines provided by the business are either disconnected or work for a limited amount of time/calls. Additionally, consumers allege that they are informed by customer service representatives that refunds cannot be issued and allege that when they are offered partial refunds, refunds are never received. Further, consumers allege that the 7-day refund and partial refund policies are not listed in the business’ terms and conditions. Similarly, consumers allege that they are continuously charged unauthorized payments, even after confirmed cancellation. Finally, consumers allege that the business is unresponsive to phone calls and emails.
On May 28, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of June 24,2020, BBB has had no response.
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