Business ProfileforChristopher A. McConnell, DDS

I was very troubled and disappointed to receive a **** for my night guard that was several hundred dollars above the initial estimate they gave me. I came to the initial appointment and told them I could not proceed unless I knew I could afford the night guard so when they were unable to contact my insurance, I told them I would wait to hear. They called and told me my estimated amount and so I made an appointment to get the night guard made, assuming that would be the price.I called when I received the **** that was roughly twice what I was expecting, and **** said the estimate is just an estimate and that she can call five times and get five different estimates from five different employees at the insurance company. I asked her what was the point of estimates and she said I should have asked for a preauthorization. I asked her why she didn't give me that option and she said she did because she always did (she didn't), and then she said that it didn't matter because a preauthorization wouldn't guarantee the amount anyway.If she had been transparent that they have no idea what my insurance would cover originally, I would have walked out and never looked back. I have never had an issue with an estimate not matching the final ****! But they probably knew that and that's why they gave me a significantly lowballed amount initially. I feel misled and coerced into purchasing this device and I could never recommend this dentist.