Business ProfileforCarpet Mill Outlet Stores

WARNING - To sum it up, THEY missed 2 appointments, THEY were unable to perform the installation within a week like I was lead to believe and now THEY are threatening me even though they have my money AND they have the carpet AND they never showed up to do the installation twice AND are refusing to refund my deposit.I ordered carpet and had 2 appointments for them to install. First appointment was a no show, no call. The sales **** ******, had no idea they did not show up until I called him. Turns out the carpet was not in. Set a 2nd appointment. Again, no show no call. Again, ****** had no idea what was going on. I was home all morning waiting for them again. I told ****** after the 1st incident that if they don't show up on the 2nd appointment I am going to cancel. The only reason I took this route was because ****** said that it can be installed within a week from ordering. Order was placed on 7/25. Second appointment was for 8/20/24. That is not a wee thats almost an entire month. If I had known it was going to take a month and still not have it installed, I would have taken a different route. Now they are telling me I'm not getting a refund because it was a special order. The first time there was any mention of special order was when the store manager called. At no point during any of our conversations nor after me telling ************** am going to cancel if they don't show up was I told that this was a special order and I'm not going to get a refund. I did notice after searching my purchase order that there is a small box marked SO. Again, at no point did ****** mention this was going to be a special order before I signed the agreement unaware of what the small box marked SO stood for. Now they are threatening to put a lien on my house even though they already have a deposit from me that they are refusing to refund and they have the carpet.This is not anyone who I would ever do business with. You have been warned.