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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been receiving the Colorado Hometown Weekly newspaper for decades and have never subscribed to it and certainly never read it. It goes directly into the recycling bin. Recently, I was out of the country for 3 weeks and came home to a pile of these newspapers on my front porch--which really upset me given that it was obvious to anyone who drove or walked by my house during that time, that I wasn't at home and hadn't been for some time. Since then, I've been trying to stop delivery of this paper. I know for a fact that not all of my neighbors receive it, so I can't figure out why I do (especially since I do not subscribe to it). I've called the ******** Times-Call twice (Dec. 8 and Dec. 13). It is my understanding that the Times-Call controls the distribution of the Colorado Hometown Weekly paper. When I called, they confirmed that I don't have a subscription and told me they'd stop delivery. They didn't. I'm still receiving it. I want delivery stopped permanently and immediately.Business response
03/13/2024
I apologize, I thought I had made a response to this item. The address was marked as Do Not Deliver in our subscriber system, and the delivery manager and agent were notified not to deliver any longer. They replied that the carrier would not deliver any more as of 2/16/24. I do not see any recent complaints on the address.
Thanks,
***********************
Customer response
03/20/2024
Better Business Bureau:Yes, as **** mentioned, this was resolved about a month ago. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.