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Find a Location

Glen at Lakewood has 1 locations, listed below.

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    Business ProfileforGlen at Lakewood

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    453 Van Gordon St, Lakewood, CO 80228-1207
    BBB File Opened:
    11/5/2019
    Years in Business:
    4
    Business Started:
    8/9/2019
    Business Incorporated:
    8/9/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Carmen Olson, Property Manager
    Contact Information

    Principal

    • Ms. Carmen Olson, Property Manager

    Customer Contact

    • Ms. Carmen Olson, Property Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Theres mold in the apartment There constantly towing our cars and making us pay fee along with late fees They refused to fix our toilets until the parking lot is finished but expect us to pay a 300 dollar water fee , they sent emailed saying the tow fee was 150 but I personally payed 500 dollars and had to get it out the tow yard the a/c unit is broken and its summer time. The apartment stay over 80 degrees. Cant stand on the balcony anymore because its falling apart and almost fell through. The washer and dryer unit doesnt work along with the hook up so cant buy new equipment and use that and if you think Im lying about all this just ask any of our neighbors who live on the complex. Theres a urine smell coming from the toilets the steps are broken and need to be replaced people cars are getting broken into bc they have to park on the street. My rent is 1725 but I owe over 500 in fees this month alone plus with my car getting towed with a valid parking pass that was another 500 dollars. I just want to move out and move on pay my last month rent and just go.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Patti I

    1 star

    05/16/2024

    Bad information, unreliable due to many different comments from their office staff that didnt coordinate with each other. Finally, my $150 application fee was originally promised to be returned to me. Then, at the end when I cancelled my application was kept by the rental office.

    Glen at Lakewood Response

    05/17/2024

    Good Morning, 

    ***** applied over 10 days ago, she took over 72 hours to provide the income and information that we require to approve an application, then her application came back denied due to criminal.

    ***** was asked several times to provide current proof of income however failed to do, she then refused to provide current pet records as it is a part of our requirements to have a pet here.

    *****'s lack of communication ran past our 72 hour window of refunding the holding fee since a unit was held off the market for her for 10 days. 

     

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