ComplaintsforLending Arts

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I refinanced two cars with this company. *** sales person *************************************** told us we were getting bumper to bumper full protection on both cars. One car specifically the Porsche we refinanced with them, I asked numerous times if everything was covered and the purpose of the gap and coverage we are getting is for peace of mind. She said yes and said we had 5 years from loan refinancing or ****** miles from the date After having an issue with the Porsche I learned to find out after calling for a claim to have the mechanical issue fixed, they said I was not covered and the bumper to bumper warranty expired once the car reached ******. I specifically told them this is not what we were told, they charged us an additional $5,000 for extended warranty for only ****** miles! *** car had about ****** miles when we refinanced, and they told me once it reached ****** miles that was the end of the warranty. I asked for the phone recordings because we asked ********** multiple times if we were covered for full ****** miles and/or 5 years and she said yes, she lied to us and not the claim company that did the warrant said theres nothing they can do, and cant do anything about an employee lying to get a sale from us. We would have never ever paid $5,000 for an extended warrant for only ****** miles coverage, that is nonsense.

  

  Business response

  12/05/2023

  In September 2023 we tried working with the customer to help cover a portion of the claim. The claim would have been denied regardless of expiration as the customer did not turn off the car when it was overheating which led to more damage. The customer did not proceed with this option. 

  We are sorry that there was miscommunication regarding the coverage of this contract. Because of this, we understand this could be a frustrating situation for the customer and would like to extend an offer to cancel contract PPA-F00251655 as a full refund. Funds will be send directly to the lienholder. If the funds need to be sent to the customer, we would need documentation from the lienholder stating this is okay, as it was included in the finance amount.

  We actively work to make sure all contracts are represented clearly, and hope we can come to an understanding. 

   

  Customer response

  12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Financed my lease through lending arts on 2/13/2023. I paid $499 in documentation fees for the *** for lending arts title department to handle dmv registration in multiple emails beginning end of February through April I was promised that the paperwork was being processed and I would receive my plates and registration on time. On 5/9/2023 I sent out another email about not receiving anything in the mail, lending arts responsed with another 7 to 10 days for new plates and registration . ** registration expires on 5/12/2023 lending arts left me with cancelled plates and a car I cant drive until the paperwork they promised me arrives in the mail. ************************* and **** from The titles department promised my transaction would be done in time just to have it done 2 days before expiration. Im very upset with the way they handled this and leaving my family without a registered vehicle for Mothers Day weekend for a service that was paid for by me and promised by then to fulfill ** a timely fashion. I would like a refund in documentation fees due to having to rent a car for this inconvenience by this company.

  

  Business response

  05/16/2023

  *********,

  I have attached a word doc that shows the timeline of your title with status. As of 05/13/2023, You should have received your plates based on the info that we have. We have been in contact with you on regular basis giving you updates. The time that the *** takes to respond and/or process paper varies from *** to ***. This is a situation that is beyond our control. We appreciated your patience in this matter. The situation is fixed. The $499 was not for title work but for Lending Arts to process the paper for the bank, docusign, payoff processing and etc. We researched the ** vehicle registration rule. There is a 30 day grace ****** so there would not been any issue for you. Your plates expired 05/12/2023 and you received your plates on 05/13/2023. We appreciate all of our customers. We strive to process all paper work on a timely basis. Thank You for you business.

   

  Customer response

  05/17/2023

   
  Complaint: 20046232
  
  I am rejecting this response because:
  On 4/7/2023 I was told the paperwork would take 2 weeks which shouldve been somewhere before the end of April then I sent another email to ************************* on 5/9/2023 which she then told me again it would be another **** days for my new plates so understand that just because The problem was fixed and it was beyond your control this is what your titles department was informing me and why this was frustrating because I left for Mothers Day weekend on a road trip and had to leave my car due to the misinformation.The paperwork was processed on 5/9/2023 when I sent the email AGAIN to remind ******* , I personally logged Into DMV website and the paperwork was processed on 5/9 and 5/10 so lets not be dismissive .somethings may have been beyond your control but Iam absolutely sure that your title agents were the ones that dropped the ball on this one. 
  Sincerely,
  
  ********* Del *****

  

  Business response

  05/18/2023

  When it comes to titles and ***, there could be unforeseen issue that *** happen. We strive to get the papers to *** quickly but the *** will process these at their own speed. When papers are processed in *** system, it does not necessarily means that they are mailed out that day. Your plates were processed on 05/09/23 but our third party title agent did not receive them until 05/11/2023 at which time we sent them an overnight ***** Label to send plates directly to you to speed up things. You still could have used your car as there is a 30 day grace ****** in **. I am willing to offer you $100.00 for your inconvenience.  The plates were delivered on 05/13/23 and you could have used your car based on CT law of the 30 day grace ******. I hope this helps to bring this situation to a close. We appreciate all of our customers.

  Thanks

  *******************

  Customer response

  05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I understand that many issues could happen during paperwork process, 30 days grace ****** in the ******************** if the registration is expired and not renewed within 30 days . I received new plates and registration and received a receipt that the old plates on the car was cancelled 5/10/2023, I had been in communication with titles department since March So I can get the new registration and plates in timely fashion. In no way was my complaint to be a disgruntled customer but to make light of the misinformation given to me during this process . I hope you have a great day. Iam satisfied with the resolution and appreciate the time taken to respond to this issue. 
  
  Sincerely,
  
  ********* Del *****

  Customer response

  07/14/2023

  Hello, 
  
       I filed a complaint back in May and the business had promised to give me $100.00 for my troubles and I have yet to receive what was promised once we came to this resolution. Unsure how to proceed. 
  
      Thank you for your time 
  *********************************;
  

  
  

  

  Business response

  07/14/2023

  Hello,

  Lending Arts had multiple server issues recently and this was lost in the midst. The $100 will be going out on Monday with an additional $50 for the wait. Total check will be $150.

  We appreciate your patience, 

  *****************

  Customer response

  07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* Del *****

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went through this company to refinance my car. The person I was working with ************************* told me and my mother (co-signer) that if I made a payment for November 2022, *** would send me the check for the overpayment. I paid $945.12 to *** and there was a overpayment of $1,068. *** **** the check to lending arts. I called *** and they told me lending arts cashed the check. I am very angry and frustrated because I was mislead and told a lie. Had I known that lending arts would get the check, I would have never made that payment which caused the overpayment. That was money that I took from my children trust fund account. I was expecting that money to put back.

  

  Business response

  01/05/2023

  There has been some confusion here. Our CFO has reached out to speak with the customer on this.

  The customer's refund check comes from Kia ******** not from Lending Arts. Kia ******* mistakenly sent the refund to us instead of to the customer.

  Kia ******* cut the check on 12/20/2022 (see attached PDF) and we received the check on 12/28/2022. We immediately deposited the check from Kia ******* and mailed a check to the customer on 12/30/2022.

  ********************** processed this issue for the customer in a timely manner, and even corrected Kia *******'s mistake (they cut and mailed the check to us instead of to the customer, as they should have). The delays in the customer receiving her refund comes from Kia ******** not from Lending Arts.

  We respectfully request that this complaint be resolved in our favor and that the customer re-file their complaint with Kia *******.

  Customer response

  01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I refinanced a car loan through Lending Arts on November 2nd. They added an extended warranty to my car loan, without discussing it with me, or asking me if I wanted an additional warranty. I received no details or information that a warranty had been added to my loan until they had all the paperwork already completed. The warranty was $2,426 dollars plus interest at 21% for 6 years. I have repeatedly contacted my consultant at Lending Arts and requested this warranty to be cancelled. My contacts have been ignored, I have left messages that have not been returned and cannot get anyone at Lending Arts to respond or fulfil my request to cancel this warranty that I did not approve or request. In addition, I was out right lied to about the conditions of my loan.

  

  Business response

  12/30/2022

  We reviewed the signed documents for the loan and the vehicle service contract we clearly marked on the lending documents. Also, the customer digitally signed the vehicle service contract, acknowledging purchase and acceptance of the product. Notwithstanding these, we spoke with the customer and offered 100% refund of the product, which was accepted by the customer as a solution to her concerns. The customer was emailed a cancellation form to fill out and sign on Wednesday, December 28th, and as soon as that form is received from her we will process and pay the refund within 48 hours. 

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Lending arts advised the credit union doing the refinance on my car required a warranty. Lending arts advised coverage warranty bumper-to-bumper. Purchase product warranty theyre only covered engine protection. Requested coverage for bumper to bumper. Requested coverage that I wanted assuming additional cost. After multiple phone calls I was put off and put off to no avail I was never contacted with information/pricing to accommodate my request! My refinancing credit union could not assist me. Only lending hours could do the additional warranty package which to whom they never accommodated me with! Very very unsatisfied customer do not use **********************

  

  Business response

  03/09/2022

  Customer purchased Engine Protection coverage 7/28/2021. She acknowledge the coverage level and signed via Docusign acknowledging coverage level at that time.

  
  Customer called into ********************** company on 10/13/2021 to review coverage

  
  Customer called ********************** company on 2/15/2022 with a non-covered repair (failed rack and pinion). Customer told ********************** rep that her rep with Lending Arts was an "A$#$#" and was supposed to get her more coverage but never got back to her.

  
  Customer texted ********************** rep on 11/16/2021 to request coverage upgrade. Normally, warranty companies do not allow upgrades after coverage is purchased, but the Lending Arts rep told this customer that he would look into it and see if there were available options.

  
  On 11/22/2021 the Lending Arts rep that customer was texting was terminated.

  
  Customer continued to text terminated ********************** rep after that,receiving no response.

  
  Although the warranty company does not normally agree to upgrade coverage after the fact (you cannot normally purchase better coverage after you discover that your current coverage doesnt cover what just went wrong), they have agreed to work with Lending Arts and upgrade the customers coverage to the next level up which would cover her existing problem. If the customer agrees to do so, her out of pocket cost would be $805.00.

  
  If the customer chooses to pay the $805.00 and upgrade coverage, the warranty administrator has agreed to cover the existing rack and pinion failure.

  
  Please let us know if the customer chooses to do this. If she chooses to do so, we will contact her at the number she provided *************)to collect payment for the upgrade and facilitate repair of her rack and pinion breakdown.

  Customer response

  03/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

   

  please note my correct phone number is ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩