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Complaint Details
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Initial Complaint
12/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 12th 2021 we took our 2006 **** F-350 to this shop for replace the *** cooler, Oil cooler and *** valve. They charged us $1830 for the parts and labor. It took them approximately 7hrs to complete the work. The truck ran ok afterwards.In October of 2021 the truck broke down again. We found out the High Pressure Pump went out. The mechanic who did this work for us put in writing on the repair work for that the Pump went out due to the "trash" being left after the oil cooler was replaced which caused the screen to go bad and throw out the Pump. We contacted Giannis and they stated that there was "no proof" of that happening. Research shows that if you do not cover the Pump area properly that "trash" can cause the screen on the Pump to go out, which will cause the pump to fail.We had to pay an additional $2642 to repair the truck and also had to pay $1100 to rent another truck. We want Giannis to pay for some if not most of these expenses.Business response
01/02/2022
Hello, like she mentioned this repair was done on may 12, 2021 we replaced egr cooler, engine oil cooler and you can't install a new oil cooler with out cleaning the area where it sits because its full of oil the prosedure of installing a new oil cooler its sucking out all the old oil and cleaning all around it so so that the new oil cooler sits in place and the cover gaskets sits perfectly fine so that it wont leak out. Now she has a 1 year warranty on the egr cooler and oil cooler and she didnt mention anything about any of those failing. **** to 2007 **** F-250 with 6.0 engines are know for having problems with egr cooler, engine oil cooler, high pressure oil pump, icp sensors, ipr valve, fuel injectors and low oil pressure pump going out this are some of the common problems that this type of engines have.now the screen on the gasket that goes under the oil pump the one they mention went out its a really fragile it can go out any moment time no matter how well you maintain your vehicle it will go out eventually. the screen could have gone bad a week after our repairs and damaging the oil pump and still it werent be a problem caused by our repairs. Now she should have done an oil change by October did they do the oil change what type of oil did they used. And Im sorry it happens to them, knowing this 6.0 trucks thats not the end of it they will have more issues to repair
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Contact Information
6001 W Alameda Ave
Lakewood, CO 80226-3536
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.