At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 12345 W Colfax Ave, Lakewood, CO 80215-3742
- BBB File Opened:
- 1/1/1980
- Years in Business:
- 61
- Business Started:
- 2/1/1963
- Business Started Locally:
- 2/1/1963
- Business Incorporated:
- 3/26/1998
- Accredited Since:
- 8/29/1997
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- FirstBank of Colorado
- FirstBank Holding Company of Colorado
- 1st Bank
- Contact Information
Customer Contact
- Ms. Danielle Vaughan, President
- Additional Contact Information
Fax Numbers
- (303) 235-1044Primary Fax
- (303) 235-1193Other Fax
Phone Numbers
- (303) 581-2521Other Phone
- (303) 235-1200Other Phone
- (303) 235-1044
Customer Complaints
22 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
13 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jayden K
04/10/2024
FirstBank Response
04/18/2024
On March 8, 2024, ************** received a Zelle payment request from a personal Zelle profile with no affiliation to FirstBank in the amount of $2,489.00. ************** completed the requested payment. Zelle transactions are immediate and once processed, funds often cannot be recovered. This information is included in the Zelle Terms and Conditions that ************** agreed to when enrolling for the ************** Additionally, the Zelle payment confirmation screen reminds customers that money sent may not be recoverable.
On March 9, 2024, ************** contacted FirstBanks ************** and requested to dispute the transaction. He explained that he was contacted by someone from a spoofed number claiming to be from FirstBank, who told him that he needed to initiate a Zelle payment to get reimbursed for a fraudulent charge on his account. A dispute was submitted through the Zelle network. The dispute process prompts an investigation by the Zelle network and when a scam is identified, the individual and tokens (email address or phone number)associated with the scam are restricted, blocking them from sending or receiving any additional Zelle payments.
Investigation efforts exhausted options to recover ************** funds and determined that the bank has no recourse against the recipients. On March 28th, 2024, ************** was sent a letter explaining that the dispute was unsuccessful and funds were not recovered. The bank apologizes for any delays caused by attempting to retrieve funds and regrets that ************** experienced this unfortunate incident. The bank publishes customer communications regarding fraud trends, including spoofed calls, and how to avoid being a victim of a scam.
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