Business ProfileforSerenity Cleaning Solutions LLC

I hired Serenity Cleaning Solutions on 2/29/24 to do a deep clean of my home. The cleaning crew stayed for five hours. In addition to a deep clean, I also paid to have my oven and fridge deep cleaned (inside, outside, and behind).I initially expressed concerns about the quality of cleaning services provided when the crew left and very visible things were not cleaned (the ** console was not dusted, our main window still had dog drool all over it, and the kitchen tops had dirt and debris on them still. ******, the owner, offered me 10% off. I accepted, and decided I would not hire them again.On 3/5/24 - My husband and I woke up to a water leak in our basement. We traced the source, and when we pulled out our fridge, the water line that was taped up on the fridge (that makes ice) was stuffed under the fridge and was punctured. Our hardwood floors are now damaged and we are going to have to pay to get the water line replaced. Our carpet is wet and will need to be cleaned. This was a direct result of the cleaning crew moving out the fridge during their deep clean...when they went to move it back, they ripped down the water line that was attached to the back of the fridge and ran over it, creating a hole in the line.I contacted ******, the owner, very early in the morning on 3/5. I provided photos and a video explaining what had happened. I explained very clearly that this happened when the cleaning crew moved out the fridge. I requested at the least, a full refund. And then asked that she pay to cover the bill to have the water line replaced.The only response I received stated it had been more than 48 hours since my cleaning and she wasnt liable. This policy is NOT stated anywhere in the communication with the owner (I have the text chain) and it was not stated on my invoice I paid for. Her website is not working either. She refuses to answer her phone, or respond to messages asking her to offer a resolution (she has read receipts on).