Business ProfileforHarbor Legal Group, LLC

In 2020, I filled out paper work for HLG to help me with my debt. They did that with every company except ************* (433 ************************* **********). *** wanted me to work it out with ************* after I paid them to take care of this matter. They said they would work out settlement with *************. They led me to believe that they were working on case. i called ************ and was told they were working on case and that I would have to pay ************* not them. On 2/24/22 I called HLG attorney at ************ and filled a verbal complaint that my last account with them has not been settled. Then I called 3/3/22 HLG wanted to work with and set up new draft for me to pay. We tried for several weeks for me to start paying HLG for ************ Settlement. I filled out paper work but HLG was not accepting money from me. I called 3/16/22 HLG was unable to draft from my bank. They made me think it was something I had done wrong. I called 4/19/22, 6/2/22 I was told they were trying to work it out. *** admitted that they were not able to take money from me I had to pay ************* after they make a settlement offer with them. I was told to call and check on status of my account. I did that form June 2, 2022 and was told that they were working on it every time I called. Then August 31, 2022 I called and was told it would take place in December/Jan. 2023. I called January 5 and was told that my account with HLG was cancelled on October 30, 2021. I was told I should have gotten letter. I did not receive a letter, email or phone call from HLG canceling my account. They refused to work with ************* or ************* refused to work with HLG. I called ******************** a *************************************** ***********************) and tried to set a settlement with *************. ******** told be to ask ************* for a pay off amount in writing. I did this and ************* refused to put anything in writing for credit card debt in 2016. My first phone call they side I would get a letter in 7 to 10 days. I did not receive a letter. I called again, they would give me amount I owed but refused to put anything in writing. I gave ******** dates and amounts. He said they should send you by mail or e-mail a pay off letter. I tried again they wanted me to pay them with out anything in writing. I am retired and I wanted to settle my debt but I do not trust ************* or HLG. *** made it seem as if ************* refused to settle with them and wanted me to call them. I did not want to deal with bank with out someone who knew what was right and what was wrong. I do not know if HLG was to blame or the bank. I want them to finish what they started but I do not trust them. Help me find out what they did and make them fix this. Now, ******** told me that after so many years bank can write off loss of my debt. Is this why the bank refused to send me anything in writing?