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ComplaintsforAllAway Cleaners
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an accidental damage warranty for 3 pieces of furniture. I filed claims as directed and included all information required. I was denied claims on my furniture which was well within guidelines, with excuses and the company finding any way to not repair/replace my furniture. At one point I was told because I filed claims on other furniture. I am submitting several photos of conversation receipt and warranty infoBusiness response
06/07/2024
Customer had wear and tear on their furniture after 5 years and the AllAway Protection Program is for Single Specific Incidents reported within 10 days which did not occur.Customer response
06/10/2024
Complaint: 21712544
I am rejecting this response because:1) the claim was filed within the 5 year protection plan
2) the claim was filed within 10 days
3) the claim was filed based on one incident of me leaving in a hurry out of town. The program states one incident, not one item. Even if it was only one item, I did NOT receive compensation on any said item. The company is using any loophole to try and not honor the service I paid for. It doesnt matter if I filed 100 claims in one day, that should have no affect on honoring a warranty that I purchased.
(Please note that all claims were filed within policy agreement attached in photos already submitted)4) this claim was closed on June 4th due to no response from AllAway.
Sincerely,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.