Business ProfileforASR Companies, Inc.

ASR was contracted by my *** to do foundation repairs to a garage unit close to my condominium building, and L. *****************************, Senior Project Manager reached out via email requesting approval to detach my AC unit due to its proximity to the work site, stating they could not do the foundation repair otherwise. He followed up a couple of times before I became aware of the request, however we exchanged emails on June 21st, in which I asked for all communications to be via e-mail and did NOT approve any work. L. *************************** only looped in my *** Manager in an email once and then looped her out himself, but told her he never heard from me, and got approval from the *** Manager to proceed. No deadlines to approve the work by me and no dates for when the work was expected were communicated to me at any point (not via email, nor as physical notices), and we found our AC disconnected this morning when we got back to our unit. I e-mailed, called and texted my *** and ASR multiple times and was informed by my *** late in the afternoon that my AC would not be reconnected until Friday, as the ASR contracted AC company was not available until then. I have not heard ANYTHING from L. ***************************** or any ASR representative since last Friday - he did not respond to emails, texts, calls to cell phone and he is not searchable in the company directory to call his office, neither did ASR have an operator available of the multiple times I called.I am writing to report the unacceptability of business practices including the below and to request immediate remediation by ASR:- lack of dates and deadlines provided to affected property owners, - proceeding with work not approved by property owner, - creating a health hazard by not correctly scheduling AC work and leaving my family including a toddler without an AC for several days without any recourse from ASR,- lack of communication for an emergency issue created by ASR.