ComplaintsforAES Global Holdings Colorado, LLC

• Initial Complaint

  07/12/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  The scam initially started with a phone call from a company call ****************** said to be located in ********* inquiring about purchasing my timeshare in the amount of $45,910 for a client in ******. When I agreed to sell, there was a contract signed with, AES Global Holding Colorado, ******************, ************************* (buyer), and my wife and I.Once signed, then they started telling me that the ****************** required fees to be paid. When this fee was paid, then a tax was owed. After each fee/tax was wired, then another was asked for. When I finally showed signs of backing out, then I was told this was guaranteed by an insurance company **************** When I wasn't paid then the insurance company supposedly sent the funds to ********* for International Settlements) contact person - *******************. Then there was supposedly US taxes to be paid. When I paid these then **** wanted a wire sent for a background check. At this time I refused and have not had contract since and I have not received any funds from anyone. This process was conducted over nearly a year's time, ending in May 2024.This is the short version. I have retained all of the email correspondence throughout the process. My total loss is in excess of $93,000. ( I know I'm a dumb ass). Below are all of the contact information for all parties I was in contact with. I am willing and able to send all of the email correspondences to you if you wish.*********************************** - Representative and *********************** - Standing CFO ****************** ****************************************************** ************ info@treefinancialllc www.treefinancialllc.com ********************* AES Global Holding Colorado, LLC ******************************************************************************** ************ ********************************************* www.aes-globalholding.com ******************* Bank for International Settlements **************************************************************************************** ************ ***********************************

  Business response

  07/26/2024

  Dear ********,

  Firstly I apologize for the distress that this situation has emerge.

  Our mission is to always search for a solution on every step on the way, the compromise will be to have prompt and effective communication with all the parties involved on this matter.

  We respectfully ask you to do the same, please be in constant communication with our team to settled this situation as soon as possible. 

  
  Do not hesitate please contact us if you have any further cause for the concern.

  Thank you.

  Respectfully, AES Global Holdings Colorado, LLC.

  Customer response

  07/29/2024

   
  Complaint: 21979053
  
  I am rejecting this response because:  ************ has all my contact information and has refused to fulfill their portion of the contract.  Their response further acknowledges to me that their business is a scam!
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A Guarantee Resale Agreement was entered on December 28, 2022 wherein my husband and I agreed to sell our time share for $40,000.00. AES Global Holdings Colorado LLC (hereinafter ***) was represented by *************************. I believe I spoke to an individual named ***************************. A copy of the contract is attached hereto. Subsequent to the Agreement being signed my husband died. I was prepared to proceed with the Agreement but *** and its holding company ************** LLC added to the terms that I needed to open a Trust Account in ****** and to provide two government issued photo IDs, a drivers license and passport. A copy of the *** email from ***********************, account manager, is attached. I refused to do so and it is not part of the contract. I have been contacted by ************** numerous occasions pressing me on this issue and ignoring my attorney telling them not to contact me. ************** has called me on multiple occasions on the same date and has threatened to file litigation for damages if I did not open a Trust Account in ****** as above stated.I have advised ************** that if they send me the deed and Closing Disclosure I will sign the same and the *************** represented that the full resale price is deposited in a designated Trust Account. My attorney has on numerous occasions has advised ************** to send the deed and Closing Disclosure and we would sign and close. No action was taken by ************** other than its demand as set forth above.

  Business response

  03/17/2023

  Dear *****************************,

  First of all, we apologize for the delay in taking action on your case, and on behalf of our team we send you our condolences for your loss.

  
  It is my understanding that we have tried to communicate with you to conclude the process and if your decision is not to continue, we respect that. 
  
  When you decide to do so, please send us an email with the request to cancel your contract,

  this will not have any repercussions whatsoever.

  As soon as we receive a response we will contact you to terminate the service. 
  
  If you have any other questions we will be happy to assist you.
  
  Respectfully, 

  *******************, Management Assistant
  
  

  
  

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