Customer ReviewsforBlue Ribbon Home Warranty, Inc.

The representative stated that if the appliance worked at the time of sale and stopped working months later than it would be covered. Our ** Unit leaked and was not able to cool our house. We put in a claim for a replacement and the warranty got information from inspector and automatically closed the case because they couldnt conclude if the leak was prior to purchase. The ** was tested before purchasing the house and was said to be working according to our inspector. Additionally this company never followed up and told us our claim was denied. We had to call back for an update weeks later. I would not recommend working with this company.

The customer that filed this complaint says they live in ******* according to the Zip Code... 47905.  We don't service or sell in ********  I believe they have the wrong Company.  I don't find the name of the customer in our records or the zip code. 

When we first signed up for this warranty program, we were recommended it from our realtor. We did not do our research. (Our mistake).This comes down to not being able to trust what is coming out of their customer services mouth, and they dont take responsibility for any of it. They throw its what the policy says in your face, instead of taking accountability and honoring what their people say over the phone even if its incorrect information.Refrigerator needs a new compressor. They condemned it and said in order to get any pay out for it I have to purchase a new refrigerator. The guy told me I would get reimbursed for 925$. But that amount would have to be spent to get that reimbursement.This allows me to know what I can afford out of my own pocket.I purchase the fridge, get it installed, get the old one taken away, send them the receipt, just as he asked me to. They called me today saying theyll pay me only a little over 400$ because of the damper and control panel needing replaced last yr (500$). My policy said 1000 for 2 yr contract. So they will not be honoring the 925$. I spoke to GM that was no remorse and basically a broken record. No honoring or trying to fix or meet in the middle of the problem.I asked to speak to his boss and she said she doesnt have time for me. (There is a Department Head above the General Manager.)Fridge I bought was 1286$ (-925), so I was expecting 361$ out of my pocket. NOW Im sitting 900$ out of my pocket. This is no little mistake.I have more experiences like this but too much to type. Save yourself and do not buy a warranty from them.Ill update if anything changes in a positive way.

This was an unfortunate circumstance.  The Policy purchased was a 2 year Silver Plan. The maximums under Exclusions & Limitations item 12 is listed and for refrigerators, it is $1,000 per Policy period.  Less than one year ago, They had a claim on that same refrigerator that BRHW paid $544.84 on.  This same refrigerator had a problem with the icemaker now.  The tech said it was a weak compressor, $1200 to repair and not worth the repair.  Our Service staff person did not look at the Plan, did not see the $544.84 claim in the record and offered the $925 reimbursement.  This claim was filed 4/2/2024.  I audit Cash Settlements on a weekly basis and when the report came across my desk, I noted it was a 2 year Silver Plan with a prior claim on the refrigerator leaving a balance available of $455.16.  I took it to the Management and each Manager said we can't do that.  Have the person that made the mistake call the customer and explain the coverage and apologize for the mistake.  That person asked me to call the customer back as she was quite upset... understandably.  I'm very sorry that happened but in today's marketplace, we are much more limited in our flexibility with what we can offer. We have been forced to follow our contract more closely.  Our maximum on refrigerators is $1,000.  $544.84 + $455.16 = $1,000.  We all would have preferred our employee had caught this the day the claim was filed, and the employee has been instructed on how to properly check this in future.  We have met our Contractual obligation.  At this time, the customer has more than doubled their investment for the Warranty in claims paid. We have met or exceeded our contract at this time. I understand this review was left by a very upset customer. We do apologize for our employees mistake, and have paid our maximum on the appliance. 

We purchased an older home in 2017 and our relator suggested we get Blue Ribbon Warranty in case we have any problems with our appliances. We are grateful for her recommendation as Blue Ribbon has come through several times for issues like our garage door opener, our heater and a major plumbing leak.They have saved us thousands of dollars, especially coming through on emergencies when my husband was out of work and we could not have afforded the repairs.The staff at Blue Ribbon are very professional and personable. Last week our heater went out when it was 19 degrees outside and they got someone out THAT night after working hours to make sure we were taken care of. The companies they use for the repairs are equal to them in professionalism and care.We tell all our friends to consider Blue Ribbon. We will continue to subscribe to them as long as we own our home...you should too!

Thank you. 

This is a scam! We bought a home where the sellers realtor purchased this brick, and come to find out not a ******* thing in our home is covered. These crooks have a book on how to not pay out on claims. Our swamp cooler broke the first day we started it up and ********* who handles our area tells up we are not covered. Then our ******* water heater goes out and these cocksuckers tell up we are not covered ! What a crock of ****, unfortunately we cannot *** the seller because this is a cheap scam to get out of there inability to pay there bills! F you blur ribbon

The zip code is from **************, ********.  I searched all of our contracts for ************** with ***** and a wild card.  There are no active or recently active contracts with this name.  Our contract does state we will repair or replace those items that were in good & safe working order at the start of coverage when the become inoperative due to normal wear and tear mechanical failure.  I find no contract for this name and from the description of what went wrong, especially with the swamp cooler, sounds pre-existing. Without more information, it does not look like this is a current customer.  

We have been customers for 22 years. The first 20 years were amazing. Calls were taken care of right away and we usually had a tech out for the problem within 48 hours of the initial call. Recently we called on 2-unrelated issues, one was a faulty light switch and the other was a stove problem, the stove unit shut down in the middle of a cleaning cycle. ***** initiated the light switch repair and suggested we wait on the stove repair until we had the electrician out. The electrician repaired the switch and checked the breaker (which we had done previously), he told us he could not help with the stove. We contacted Blue Ribbon and they sent a call out for a stove repair company, We had to wait another week before they came out to check the problem. They changed a switch in the oven and never checked to make sure the oven worked. When we turned the oven on that evening it burned the food. We called back to Blue Ribbon who sent the same technician, which took another week. He came back said we needed a new fan and would need to order it probably another 1-2 weeks to get the part. They came back 1-1/2 weeks fixed the fan. We were without an oven for 4-weeks.Just recently we had the dryer stop heating when drying. We called Blue Ribbon, ***** wanted us check the vents in and outside the house. We insisted they set up a repair call. We were getting the impression they try to avoid paying for service. The service company called us 24 hours later and said they are 2-weeks out on repair calls. We decided to call a repair company who came the same day. At the point we decided we were wasting our $ on the service so we called to share our concerns and were advised that we would need to pay for all recent repairs or pay the contract through July. No apology for our concerns and no recognition for being a loyal customer. We do not recommend **********************! Poor customer service!!!!!!!!!

We appreciate that 20 years were amazing, Not reflected in the 1 star review now. Post Pandemic industry has been hard on consumers and Businesses, especially small Businesses. We have been working with our Service Personnel to offer "value added" suggestions to help our customers avoid unnecessary charges. These suggestions are sometimes misunderstood. It was clear when I was speaking with ****************, he was upset. I did say "I understand" when he was expressing his disappointment with the changes in Service. Many of these are beyond our control. We are doing the best we can with the situations we find ourselves in today. Does anyone out there find doing business as easy or easier today than pre-Pandemic *******? We are very sorry to lose a 20 plus year customer over this latest incident. Believe me, we are sorry. We appreciate your Patronage over the past 20 plus years. We are sorry to see you leave and we are sorry that what we can offer today falls short of what we could offer in the past. We are working on improving our Customer's experiences. We've increased coverages to accommodate increased costs of everything, including the warranty. Here is hoping for an improved future for all of us.