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Complaint Details
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Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They came in to my business about cleaning. I was interested and finding a new cleaning service. Come to find out they don't clean anything at all. They just find other cleaning services to do the job. I feel that is very dishonest and did not appreciate the run around.That is fine if that's what they want to do, but they should disclose it.Business response
04/12/2024
Hi ****,
Thank you for taking the time to write a review, we appreciate your feedback.
The way we service our clients has been an effective way of operating from the conception of our business over ************************************************************************************************************** the success of our company and theirs. Their compensation is based on a contract price for work performed rather than a salary or an hourly pay rate. This facilitates consistently excellent and efficient service because the cleaners want to be successful small business owners. This information is mentioned in the cover letter of all proposals that are sent to our clients. Per our contractor agreements, all contractors are to furnish basic cleaning products and equipment such as mops, mop buckets, vacuums, microfiber cloths, and commercial cleaning chemicals. Most of our cleaners who provide regular recurring janitorial services do not own floor scrubbing/buffing machines, however, we have specialty floor crews available who do own floor maintenance machines and provide flooring maintenance services separately. Our apologies that your experience with The Key People LLC was not a good one. If youd like to discuss further, please feel free to reach out to me at ************ and I will be happy to speak with you.
Thank you,
***********************, Sales & **************** Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.