ComplaintsforZenith Labs
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Complaint Details
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Initial Complaint
04/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
-Company is now refusing to issue refund:-Product was purchased from this company 01-21-2021: $198 -Zenith Labs: Vision 20 eye care supplement -They advertise 100% guarantee", money back refund on their web site -I had called and then written them, prior to my order, and confirmed their policy: I have an email from them stating they would honor a full refund after i used the product and saw no changes -I ordered the product and now after having used it any not having had any positive changes in my sight I wrote to them asking how I nay proceed with the refund policy -They replied that it would be up to amazon not them to refund the Charges -I contacted Amazon and because it has been over 1 month Amazon states it is the responsibility of Zenith labs to issue a refund -I am filling a complaint against Zenith Labs to document that they do not hold up to their advertised "100% refund" policy -I have two emails from them one stating that they have a 100% refund policy and the other email now stating that amazon would be responsible for issuing the refund not Them the companyCustomer response
05/20/2024
Thank you for the update that the company has not responded to you regarding the documented complaint.
This note is to ensure you that they have also Not responded to me as of yet.
Thank you for your help in this matter.
K Ghafourpour
Initial Complaint
10/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I purchased the ** ZONE supplment to lower my blood pressure from Zenith Labs. The product had a 180 day guaranteed 100% refund. I contacted the company and ask for a refund which they agreed to. However, i received an email stating that the only way to get a refund would be via a Pay Pal account which i do not have. I offered to provide my credit card information to the company over the phone. They refused and sent an email that Id have to open a Pay Pal account, which i will not do. I have all the emails to substantiate the above statements.Customer response
10/30/2023
I received a full refund, however have no way of knowing whether the BBB complaint influenced that decision.Initial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 14 i purchased ****** from zenith labs which shows an address in ****************** do natural i though i was doing business in *******.On April 17 i noticed a 1% foreign transaction fee connected to this purchase. I emailed my credit union and attached is christies reply to my inquiry. I contacted zenith labs inquiring about the name of their financial institution and a number and address.I was told by ****** that they couldn't provide that info. I asked to speak to someone in authority and was told that wasn't possible either. I called **** and they re routed me back to my credit union based on my card# identifying me.This is totally unprofessional of zenith labs by first not disclosing their financial institution is offshore and then buy not escalating my claim up the ladder.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
225 Union Blvd, Suite 150
Lakewood, CO 80228
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.