Complaints

This profile includes complaints for Legendary Ventures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Legendary Ventures

  Denver, CO 80214-8033

  
• 

  Legendary Ventures

  1990 Depew St # 140690 Lakewood, CO 80214-2906

  
• 

  Legendary Ventures

  1990 Depew St # 314C Lakewood, CO 80214-2906

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 6 bottles of "circulation sweets" with a money back guarantee should we be diatisfied with results. We have tried to reach out to their email address for reimbursement ******************************* but the response is "undeliverable." These gummies were $237.00 and were ordered on Jan 8, 2025. There was a contact # ************. We will happily return 5 unused gummies.

  Business Response

  Date: 03/11/2025

  Dear *******,
  
  Thank you for reaching out regarding your order of Circulation Sweets. We sincerely apologize for the inconvenience you experienced in trying to contact us. It looks like there was a small error in the email address provided. Our correct contact email is ******************************* should you need any further assistance.
  
  We have reviewed your request and processed a full refund of $237.00 to your original payment method. You can expect to see the funds reflected in your account within 3-5 banking days, depending on your financial institution.
  
  There is no need to return the unused gummies, but we appreciate your willingness to do so. If you have any additional questions or concerns, please dont hesitate to reach out.

  
  Thank you for trying Circulation Sweets, and we apologize that it didnt meet your expectations. We appreciate your time and trust in us.
  Best regards,

  
  ******* *****
  *********************************start="1042" data-end="1045"> Healthy Living Association
  ?? *******************************
  ?? ************

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/23 my mother, 93 yo, placed an order with Healthy Living for a hair product for thinning hair. I receive a text when she make phone orders and I then looked up the company and reviews which were not good. I had my mother call back to cancel within 20 minutes of her placing order.She spoke with ****** who stated she would cancel order and not charge credit card.I saw where it posted 4 days later and then I caled the phone and was told that ****** did not cance order and the order had been sent out. I was told to have my mother return to sender when it arrived which we did. I want the credit back to her card.purchase 11/29/23 Transaction date:11/27/2023 Card type:Visa Transaction type:Purchases Merchant description:MISC FOOD STORES-SPECIALTY,CONVENIENCE,MARKET Merchant information:************ , CO Reference number:7586 Merchant Name: get more information about merchant name changeHEALTHY LIVING Select toEditthe merchant name Transaction Category: get more information about transaction categoryGroceries: Groceries Select toEditthe transaction category Online Purchase:Y More information Merchant nameSELF RELIANCE ASSOCIATION Merchant info ******************************************************************* Dispute transaction Questions?Call the merchant at ************

  Business Response

  Date: 12/14/2023

  ********************,

  We do apologize for what happened. We will make sure that this will be taken care of. 

  Please provide the name of your mother so I can check if the refund was processed.

  Thank you!

  Customer Answer

  Date: 12/14/2023

  My mother's name is *********************

  Business Response

  Date: 12/15/2023

  Hi *******,

  We have refunded $89 back to her account. Please wait 3-5 banking days for the refund to post.

  Attached is the proof of refund.

  Thank you and we do apologize for any inconvenience.

   

  Customer Answer

  Date: 01/03/2024

  The dispute has been resolved. Thanks for your help.
  ***********************
  

  
  

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was mistakenly placed for a product. The next morning a call was made to cancel the order. We were advised the order had not shipped and that the order would be cancelled with a full refund given in 3-5 business days. No credit or refund was ever made. The second call made after about one week assured us a credit had been made to our account when the bank confirmed that never happened. A few more calls were made and we got a message with no call ever returned in spite of the fact that they said all calls would be retuned in 24 hours. Resorted to emails and got the same answer, that a credit had been made to our account that again never happened. It has been more than a month, no credit has been made in spite of their repeated claims to the contrary. No call backs to resolve the matter have ever occurred.

  Business Response

  Date: 10/30/2023

  Hi *********,

  Thanks for your message. A full refund was issued for your purchase on 9/18/2023. 

  I have attached a copy of the refund receipt for your reference.

  Thank you!

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20780209
  
  I am rejecting this response because: I have submitted an email this morning to the company that includes the our bank statement with personal data removed that proves the credit to our account has never occurred, not at any time in September or up until today when I checked with my bank.  The document that you have provided is not from a financial institution and does not constitute proof that the transaction was made.  I have provided bank proof that the refund has never been received.  I have repeated my request that I be contacted directly by phone so that this matter can be corrected.  I have requested information from the crediting financial institution so that we can resolve this issue.  An in-house generated receipt is not worth the paper it is printed on, bank information must be provided so the matter can be fully addressed and corrected.  Contact ******* and *********************************** at ************ to resolve this matter
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/16/2023

  Hi *********,

  I have contacted our payment processor. It appears that you card company is not accepting the refund for some reason. 

  We apologize for any inconvenience this may have caused. 

  What we can do on our end is to send  a check for refund. 

  Let us know if this will work for you.

  Thank you!

• Initial Complaint

  Date:08/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bottle of Slim Sweets on 8/3/23. The product did nothing for me. I attempted to cancel future shipments on 8/7, 8/9, 8/10 and 8/16. Reached a regarding with a man named ***** who stated all calls are answered within 24 hours. No call was ever returned. I am filing this complaint because i want the ***** i paid refunded and any future shipments cancelled. My order number is ********.

  Business Response

  Date: 08/17/2023

  Hello, ********* 

  Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced with your recent order of Slim Sweets. We aim to provide exceptional customer service and it seems that we have fallen short in this instance.

  Rest assured, we have already processed a refund for the $59.00 paid for your order. Please allow 3-5 banking days for the refund to reflect in your account. We appreciate your patience in this matter.
  
  Furthermore, we have immediately canceled any future shipments as per your request. You will not receive any further charges or shipments of Slim Sweets.
  
  Once again, we sincerely apologize for the inconvenience caused. We value you as a customer and appreciate your feedback, as it helps us to improve our services. Please feel free to reach out to us if you have any further questions or concerns.
  
  Thank you for your understanding.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7th I watched an video and proceeded to purchase a "program" and what I thought was an ebook recipebook. I got 3 instant receipts.1 - for $6.95 for the program 2. $37 for a hard back recipe book (which I did NOT) order 3. $17 for the same exact ebook I have received nothing except more spam emails asking me to order. NOTHING. I have sent multiple emails requesting a refund.I also called their customer support number (which is actually also a fake number for Medical Alert) you cant talk to anyone. They say they are transferring you and they hang up.I have attached at all emails here.

  Business Response

  Date: 08/10/2023

  Hello *****,

  Thank you for bringing this issue to our attention. We apologize for any confusion and inconvenience you have experienced with your recent purchase.

  
  We understand that you made a purchase on August 7th for a program and an ebook recipe book. However, you received three receipts for different amounts, which led to confusion and frustration. We sincerely apologize for this error.
  
  Upon reviewing your emails and attachments, we can confirm that a refund has been issued for the incorrect charges. An amount of $6.95 has been refunded for the program, $37 for the hardcover recipe book that you did not order, and $17 for the duplicate ebook.
  
  We appreciate your patience in this matter and assure you that our team is actively working to resolve this issue for you. Please allow a few business days for the refunds to reflect in your account. If you do not see them within that time frame, please let us know so that we can further investigate. Copies of the refund receipt was sent to your email. 
  
  We also apologize for the difficulties you encountered when trying to contact our customer support. The number provided was not correct, and it appears that there was a technical issue with the transferred calls. We regret any frustration or inconvenience this may have caused you.
  
  In the meantime, we would like to assure you that you will no longer receive any spam emails from us. We take your privacy seriously and strive to provide a smooth customer experience. If you have any further concerns or need any assistance, please do not hesitate to reach out to us directly.
  
  Once again, we apologize for the inconvenience you have faced. We value your business and appreciate your patience. We are committed to resolving this matter to your satisfaction.
  
  Thank you for bringing this to our attention.
  
  Sincerely,

  Mia

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have been refunded.

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from this company called Slim Sweets. Somehow I ended up with two orders for this product and was unable to cancel one of the orders, so I ended up with 12 bottles of this product. I have attempted to contact this company on several occasions to request information on how to return this product, but no one has responded. This product does absolutely nothing to curb one's appetite as they advertise. I will be contacting my credit card company to dispute these charges on my credit card account for $117 and $116.99 if I do not receive an immediate refund for the full amount. You can have your product back.

  Business Response

  Date: 06/22/2023

  Hi ******,

  Thanks for your message and apologies for any inconvenience and troubles this caused. 

  I have checked our emails but it appears that we are not receiving the emails you have sent. 

  We have processed a full refund for your purchase. Please allow 3-5 banking days for the refund to post. 

  Also, I have attached copies of the refund receipt.

  We appreciate your patience and have a great day!

  Customer Answer

  Date: 06/30/2023

  This matter has been resolved amicably with the business and can be closed.
  
  Thank you.
  
  Regards,
  
  *******************************
  

  
  

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dietary supplement called Circulation Sweets. I cannot take the product. Meanwhile I was placed on an Auto Ship Program.I want to return TWO bottles that were sent to me and I want my credit card credited for them.I have tried to call them at least 8 times and all I get is a message indicating I would get a return call within ONE Day. So far I have not heard from the company nor am I able to cancel the subscription or send back the products for my refund.

  Business Response

  Date: 05/23/2023

  Hi ****,

  Thanks for your email and sorry to hear about what happened.

  I went ahead and refunded 2 charges ($49.95 and $49.95) back to your account. The refund should post to your account in the next 3 - 5 banking days. 

  Your auto-shipment was also canceled. 

  We apologize for the inconvenience.

  Thank you!

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. we will gladly return the two unused bottles if a return postage  label is provi9ded 
  

  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought in late April or early May, 2023.Are not powerful enough.Called several times over last two weeks and left messages. Never received a call back.Have sent three emails and no response.Supposed to have a one year money back guarantee.

  Business Response

  Date: 05/16/2023

  Hi *****,

  We apologize if you had a hard time contacting **. We have tried to email you several times as well but the emails are not going through. 

  As of today, we have refunded $499 back to your account. Please wait 3-5 banking days for the refund to post to your account. 

  No need to return the units back to **. 

  We appreciate your patience and have a great day!

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/22/23 placed an order with this company to relieve circulation issues in my feet. Ordered "Circulation Sweets" a gummy to assist with nerve pain. Ordered deal offered for buy 3 bottles, get 3 free. The total purchase was $207 that was charged to my credit card. Received the gummies and tried them for about 45 days and seen no improvement in circulation. Contacted the company on 3/14/23 and was provided a different phone number to call to request a refund. Received, a recording which stated they would contact you back within 24 hours or for faster service to send an email, which I did. Have called several times and sent several emails, however, have not received any communication except a canned message or email stating they will get back with you in 24 hours. Contacted my bank and filed a dispute today. My customer # ********, reference #****. Order form states the order is protected by a Lifetime Guarantee.

  Business Response

  Date: 04/05/2023

  Hello!

   

  Thanks for reaching out to us and we apologize for any inconvenience we have caused.

   

  We have acknowledged your return, however, we wanted to confirm if you paid by check or credit card. We have been asking for the last 4 digits of the card that was charged so we can process your refund accordingly. 

  We have not receive any response regarding the card information hence a refund was not made. 

  If this was paid through check, we will be sending a check. 

   

  Please provide the last 4 digits of the card that was charged so we can proceed with the refund. 

   

  We are very much willing to cooperate with you about your refund.

   

  Thank you!

   

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/8/23 I purchased a bundle package from Self Reliance Association for $49. This was to include a Hardback book "Infected" as well as 4 additional books:Doomsday Survival Medicine Chest Ebook ($17 Value - FREE) The Prepper's Guide to Essential Oils Ebook ($19 Value - FREE) Home Defense Hacks Ebook ($29 Value)Grocery Store Loopholes Ebook ($27 On 3/11/23 I received only a paperback book "infected" but not the hardback book or the 4 additional books. I sent an email to ******************** per the instructions in my email. She replied a couple days later and told me I only purchased the book infected and sent me a screenshot of my order that clearly stated "platinum package". I emailed back and told her I purchased the entire bundle as stated in her email and paid $49 but didn't receive what I ordered. I asked her to please send out the remaining books and provide me with the tracking information. She replied back and said the order had been delivered and provided me with the tracking number for the order with the book only. I have sent several emails to ******* as well as ***** at ******************* This morning I called the number I found online and ******* answered. I told her my name and suddenly she couldn't hear me but was calling me by name (Hello? Are you there ********?) so I know she could hear me and was playing dumb. She never hung as just kept talking to see if I could hear here where most people would have hung up if there wasn't someone answering on the other line. I would like the correct bundle including the hardback cover book which I paid for. I will return this paperback book at their cost if they wish but I want exactly what I paid for. They are very unresponsive and I believe they are avoiding knowing very well they didn't send me what I purchased. Value)

  Business Response

  Date: 03/16/2023

  Hi ********,

   

  Thanks for your message. We sincerely apologize if this happened to you.

  We do not have a hard bound copy of the book. On our receipt, it does say hard copy, meaning a physical copy of the book. I am sorry if this has caused any confusion. We went ahead and processed a full refund for your purchase. Please allow a few days for the refund to posts to your account.

  We will also check on the representative you have spoken with and verify what happened. We are very particular with our customer service and this is something we are very serious about. 

   

  Again, apologies if we have not met your expectations. 

   

  Thank you and have a great day!

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************