10 Customer Reviews
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Review from Karen C
1 star07/22/2024
I wish we could go negative stars! 1Solar who handles Valor's installation is unethical! The solar panels on the barn and house were not connected/working for over a year. This is on my 80-year old mother's property. She called multiple times for service calls and each time they came to the property, "inspected", and stated it was working correctly. The salesperson from Valor no longer works there and no one else would respond. The person from 1Solar NEVER gave her the information to understand how solar would look on her Xcel bill. Finally, after multiple calls and service appointments on-site, a service tech identified that there was NO solar electricity being generated. When the supervisor was contacted about reimbursement for her electricity during the year (she has paid an additional insurance for solar, the price of the panels/installation, and the Xcel bill), he stated that it was "her responsibility to know" that the panels weren't working. He is going to potentially reimburse $300 for the entire year! Complete elderly fraud! She is on a fixed income and he is a jerk! One month the electricity bill alone was over $300.
Valor Roof and Solar Response
07/23/2024
If you could please reach out to **** or **** and let us know who your mother is.
I would very much like to know this whole story so we can make it right. This is 100% against our core values. We want every customer to be 100% happy and energy independent.
As the owner at Valor I have been unaware of this. Please text me at ************ - MarkReview from Laurie K
5 stars07/01/2024
My fianc discovered Valor Roofing at our local county fair. Initially, I wasn't fully convinced until we met with ****, who explained the benefits of solar energy and the potential savings. My fianc began the solar process with Valor, and I soon got involved. **** was fantastic to work withresponsive, knowledgeable, and very helpful in organizing and securing funding. Despite some issues with our county that delayed the installation, **** supported us every step of the way. The delay was no fault of Valor, and Nich ensured we were taken care of until the very end.I would highly recommend working with Valor for any of your Solar or roofing needs!Thank you Nich and the Valor team- ******Valor Roof and Solar Response
07/02/2024
******, thank you so much for taking the time to review our business. Valor tries hard to overcome the various roadblocks that city/county governments, bad weather, etc that play havoc with installation dates. **** is a great guy and he always goes out of his way to accommodate our wonderful customers. If you ever need anything else roof or solar please do not hesitate to give Nich a call. Thank you again!Review from Rhonda S
5 stars06/30/2024
*********************** was recommended to us by my Insurance Broker. I didn't realize how bad our roof was. I called to make an appt. with him and he was here in a day or to!!! He got on our roof and totally inspected it, took over ************************************************************************************** 2023. We had to then work with our stupid insurance company to get payment. Once we did, ***** and the guys were here in days. They worked really hard and even had to replace some plywood. His team was very friendly and worked really hard. They had the whole project done in hours!! ***** is still helping us with our insurance company, because they don't seem to want to pay for the other damage done from that storm. If I could give higher than 5 stars, they'd/ he would get 10!!Valor Roof and Solar Response
07/01/2024
Thank you ******! We appreciate you taking the time to let us know how we are doing. ***** is a great part of the Valor team. If you ever need anything else related to your roof we would be glad to assist. Thanks again for expressing confidence in our team.Review from Lisa B
5 stars06/01/2024
*************************** and *********************** were excellent with their knowledge! Very much appreciated their time!Review from Cheryl R
5 stars05/31/2024
Have only good things to say about Valor!! They did a wonderful job replacing my roof and coordinating with the solar company! ****** is an absolute joy! Would definitely recommend Valor. They took care of everyting!!!Review from Vanessa H
5 stars05/25/2024
I really appreciate Valors exemplary customer service. I never felt like I was being manipulated by a slick sales team trying to handle my objections. ****** and ***** are knowledgeable and personable. They attentively answered my questions and made sure I understood everything involved with the solar process. Total pros! The installation and set up went smoothly even with all the steps involved. Thank you, Valor!Review from Jeralene P
5 stars04/24/2024
Valor installed our solar and most recently replaced our roof after we had hail damage. Both installations went smoothly, they kept us informed throughout the process. I recommend them!Review from Gail H
1 star04/04/2024
I agree with the other reviews. This is the worst company I've ever dealt with. Worst customer service, never return calls. If there's a problem with your solar they refer you to One Solar, who does the actual installation. One Solar is even worse. If I had the power, I'd put them out of businessReview from Trevor L
1 star02/17/2024
ABSOLUTELY TERRIBLE COMPANY. I'm convinced they are scamming me out of my money and I plan to take legal action this week. They told me my solar panels would be up and running and saving me money within the first three months at the very latest. Three months passed and they had rescheduled the install multiple times. Then it became six months, then nine, at which point they did give me a PARTIAL refund of the money I'd lost on energy payments during which I was ALSO paying off the loan. It has now been 17 - yes, SEVENTEEN months since they guaranteed it would be done. They haven't returned calls or been in touch with me about the progress of installation over the last 8 months and I am STILL paying for both energy bills AND loan payments for the solar panels - basically a year and half after the job was supposed to be done. They kept telling me it was almost done, and then they just stopped communicating entirely. ******, S***** experience.Review from Yvonne B
2 stars08/07/2023
Sales rep was very knowledgeable, but a bit deceitful. Assured me there would never be a time I have to pay both the solar panel loan and the electric bill again. And if the electric bill came after the loan payments began to just forward the electric bill to Valor for a full refund. I got a nearly $40 electric bill AFTER initiating loan payments. I forwarded the bill and emailed and texted Valor SEVERAL TIMES but was ignored until I threatened to contact a lawyer. Then was assured the bill was sent in for reimbursement and I'd be getting a check soon. This was over the months ago and still no check. I have written again multiple times and am again being ignored.
Customer Review Rating
3.5/5stars
Average of 10 Customer Reviews
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