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ComplaintsforAt Your Service Plumbing Company
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Complaint Details
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Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I entered into an agreement to have a boiler replaced by At Your Service Plumbing and Heating June 24, 2023 and gave them a $2800 depsoit. I have been using them for over 7 years and have always trusted them but I was not aware they had sold to a new owner. At the time of giving them the deposit they suggested I use a Temporary Water Heater because it was summer and they had additional used water heaters they could lend us. I was also quotes $950 to purchase a water heater and set it up Temporarily. It was originally estimated if I needed a new boiler from the technician $6500 for the boiler and $1500 for a side arm. I asked multiple times for a final estimate then texted them a few times a week before we had scheduled the install. I was contacted less then 24 hours prior to the install date on a Sunday night with a $2000 greater price then originally quoted. I had also had other plumbers through that when looking into everything let me know there needed to be a permit pulled on the hot water heater which was never pulled and not set up to code. Also the Exhaust Flu was temporary and not done to code and was a carbon-monoxide hazard which immediately became concerning. When contacting At Your Service Plumbing and Heating for a partial refund they told me that was That was the cost even though I have text that prove otherwise. I am deducting $1000 from the original amount to cover the cost of a used water heater and temporary installation not done to code and done without permits in good faith.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.