Business ProfileforAutomotive Avenues, Inc.

I have purchased a ****** Forester from Automotive Avenues on April 6, 2023. During the purchase of the vehicle I have been offered warranty protection by Protective by Revelos which cost me an additional $1,365.00 for the extended warranty. I was promised at the time by Automotive Avenues that the warranty would cover break downs along with electrical component failures as well as powertrain and in the event of such an occurance I could bring the car in to Automotive Avenues for service. The warranty deductible is $250.00. During the warranty period I had numerous issues with the power steering and horn function. It was determined by the service advisors ******************************* and *************************** as well as the service manager ***************** that the clock spring was needing replacement which is not covered by the third party warranty they sold me in the first place. I have been on the phone back and forth between the warranty company and Automotive avenues and stated this is a safety issue as the air bag is involved and may not deploy in an accident. ***************** was extremely rude with me on the phone telling me I know nothing about cars!!!! I have been denied repairs on this claim which is breach of contract which clearly states "horn" and full electrical is covered. Protective by Revelos blames Automotive Avenues for this issue and they quickly point fingers at each other over this. I am filing this complaint as this is a failure to honor the warranty I have purchased from Automotive Avenues. No other mechanic will take this warranty. Upon them denying me service is breach of contract in which my attorney has stated himself. I demand full refund of $1,365.00 for failure to honor there own contract in which they sold me. The supervisor ******* of Protective said herself Automotive Avenues is responsible for this ongoing issue and the sole reason the repair was denied in the first place. Automotive Avenues has closed down as a dealership and now a service center.