ComplaintsforYoga Pod Denver West
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Complaint Details
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Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up for a membership at Yoga Pod Denver West in February of this year. I agreed to automatic monthly payments of $110.53 until I decided to cancel my membership. I decided in May to cancel my membership. After a class I told the receptionist I'd like to cancel my membership, and she handed me a card with a website to go to in order to cancel it. I went online, filled out the from, and cancelled my membership. I received a msg saying "cancelation successful" with a green check ***** The next month I was billed again. I went back to the website and filled it out again and received the same msg. The next month I was billed again. I called the studio and they said they would have the manager call me back. She did call me back and she left a VM saying that I did not have a membership with ***********. My CC company had refunded me for the last 2 months, so I let it go. The next month I was billed again. I called and the receptionist said they had figured out that I had a duplicate account and that it would be taken care of. I wondered why they hadn't contacted me but I didn't ask. The next month I was billed again. I called again and I spoke with the assistant manager. She said the manager was in a class at the moment but she would let her know the situation as soon as she ended her class and that she would also contact the owner. It has now been a week since I spoke with the assistant manager and I have not received any communication from them. I would like them to stop billing me and to get my money back. They now owe me approximately $550.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.