Business ProfileforLacy Boots, LLC

I ordered one pair of ***** Style Short Raspberry Boots on 1/25/24. I reached out to the company PRIOR to placing my order, because I have a hard to fit foot and wanted to ensure I would be able to return for a full refund if they did not fit. I received the boots on 2/15/24 and found they did not fit. On 2/19/24 I let the company know I needed to begin the return process. The boots were sent back to the company on 2/22/24. I received an email with a $225 store credit for which I was told that was automatic and they would cancel and return the $225 funds to my original form of payment. I followed up since I was not seeing any refunds come through and was then told, it was subject to a restocking fee and they would only give me a partial refund. In ALL of my previous correspondence up until this point and PRIOR to ordering I was NOT told there would be a restocking fee. I was told that I would receive a full refund of the item, minus my original shipping. The refund that is owed to me is $225. I specifically reached out and confirmed that I would be able to return and that they would refund my money BEFORE I placed the order to ensure I would not have any issues.