Business ProfileforMartian Wheels, LLC

I ordered a set wheels March 28th. I immediately noticed a new noise while driving - trying two sets of tires, so it is definitely from the wheel change. It is a medium-pitch, variable droning between 20 and 50 mpg (where I spend most of my commute). The noise is audible most of the time I am driving. I contacted Martian Support. At first they had a 24-hour response time to an email request. They initially seemed like they wanted to work with me. They had me send videos on the sounds. They claimed it was not the fault of the wheels. The return policy does not say you cant return wheels based on dissatisfaction. In fact it says all returns not due to manufacturing defect are subject to a 15% restocking fee, so they must accept those returns. They mention 15 days several times in the policy and I made sure to start my conversation with them well before that time frame. Though they almost never answer their phone, I actually got **** to answer one time. I believe he is the owner of the company. He said that if I wanted to return the wheels it would become a customer satisfaction issue. He said he couldnt sell them as new after a return and wed have to come to a fair agreement on a buy-back price. I stated that I was interested in that and would try a few more days to get used to the sound first. I made sure to respond within 15 days that I wanted to return the wheels as the new noise was just driving me crazy. I mentioned my conversation with **** and used his email address and the normal support email address. I replied to the same email thread I had been conversing with Martian on, so the history of the conversation was available to all. They did not respond to that email within ********************************************************************************************** I am reaching out to the BBB for help.