ComplaintsforJ & J Contractors, LLC

• Initial Complaint

  04/15/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  J & J Contractors LLC failed to uphold contracts for work and did not provide services and materials that were paid for in advance (deposit). Attached is the certified letter we sent to J & J Contractors LLC in December 2022 as per advice from legal counsel. We did not receive any response from ************************* (owner of ****** after the letter was sent to multiple addresses. Here is the start of the letter to outline our complaint. The letter outlines all financial exchanges per contracts etc. and an expected refund. J&J Contractors LLC/****** Basement Finishing Attn: ************************* ****************************************************** ************** RE:Construction Contracts for ************************************************************ Dear *****************************,We are writing this letter because we have been unable to get in touch with you since November 29, 2022. During that last communication, you agreed that you would resume work on our project at *********************************************************** on Monday December 5, 2022 and complete the tasks for the Basement Remodel portion of the project before December 25, 2022. We have tried to communicate through various means (i.e., text, phone calls and email) and have received no response.This most recent inability to reach you has come after long delays on this small project which we believe should have been completed months ago. This project was initiated on February 5, 2022. On that date **** signed a contract and provided a deposit for the proposed work. Your work under the contract is incomplete. We demand that you return any money we have paid you for uncompleted work and unused materials. The chart below describes our current understanding of money paid, task completion status, and tasks which are still incomplete.

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired this company to pull a permit/have engineer plans drawn and have an egress window put into our basement as well as two small windows replaced in our basement. We were told a permit was pulled. The egress was put in over a longer than scheduled time with several delays. The first rain that occurred our basement flooded. We asked to see the permit/have it inspected and were told the inspection was happening the following week. When we called the city we were informed there was not a permit pulled.This company put the blame on us/our gutters.After having it inspected we learned none of it was done to code. The trench was not deep enough. The window was not sealed. No foundational supports were utilized. There were no engineer plans or preliminary inspections done. This company is dishonest and the owner was argumentative. We are in the process of paying another company to tear it out and start from the beginning. Since we have disputed the charges we payed (we were charged ****) our home was vandalized. Our ring video shows an individual similar to an employee of this company however we can not prove anything as his back is to the camera. To boot the other two windows were never finished. I had to clean up broken glass and we had to rent equipment for water mitigation. Our dry wall and carpet needs to be replaced due to water damage. Yet they are upset that we want our money back. Worse than anything this owner is beyond unprofessional.

  Business response

  10/02/2022

  We have been doing business for many years. We have an unblemished record since 2006, this is solid proof of our integrity and our business practices. We have serviced thousands of clients over the years. We always give our best efforts to satisfy our customers and if issues should arise, we deal with it as quickly and its fairly as possible.

  These clients were made aware of an existing drainage problem. They have one downspout for over 50 feet of gutter which happens to discharge all that water just a few feet away from our freshly excavated soil. (see photo of the sinkhole)

  Our contract clearly states we do not cover any water that falls on any other surface before entering the window well and all downspouts need to be several feet away from the window well. I offered to help mitigate this issue. there was very little water in the basement, even though theyve stated their basement was flooded giving you a visual of standing in several inches of water throughout the whole basement. this is simply a lie.

  We scheduled our engineer to come by to inspect the work and the gutters and they refused to let her on the property.

  They have not followed up with us at all until this review and they disputed the credit card charge of $2250 which the bank has refunded to them. 

  I will say that this complaint is absolutely despicable and unjustified!

  We have an unblemished record since 2006 our record stands alone we were more than willing to work with these people however they refused any attempt we made to solve a very small issue that was an existing drainage problem Im not anything to do with the work that we had done theyre trying to blame us for an existing drainage problem (see photos)

  This complaint is filled with mostly lies and half truths!

   Saying someone from our company might have vandalized the house, seriously youve gone too far!

  We have an unblemished record since 2006 and Ive serviced thousands of clients without issue this is proof of our integrity and or solid business practices.

  This complaint  is full of lies and a halfThis is a clear attempt to negatively affect my companies ability to do business not to resolve an issue.

  I have always responded to any email text or phone call that theyve given us they refuse to let us on the property because their attempt is the blame us for an existing drainage problem

  We take our companies reputation very seriously.

  We will not let anyone defame our company and spread lies about us and our work, especially criminal allegations.

  We will give this client the opportunity to retract there lies and false statements immediately.

  Or we will file a defamation lawsuit as well as file lien against the property for not giving us a written notice that they plan to dispute the credit card charge. Which they did dispute and theyve received $2,250.

  has been refunded to

   

   

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