ComplaintsforElevate Medical, LLC
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Complaint Details
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Initial Complaint
09/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Claimed treatment would help my husbands hip pain when his hip was bone on bone and the only possible treatment was surgery.Initial Complaint
08/02/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On April 20 I went to ELEVATE MEDICAL to have an evaluation of my Arthritis and the potential for their stem cell treatment to correct my problem. I had x-rays and a consultation, and paid a $25 fee for this evaluation. In this consutlation, Albert G***, was my case manager. Because the treatment would not be covered by insurance the total cost was rendered at over 11,000 Dollars, but by applying for a line of credit with their preferred lender, MNET Financial at that time, I could lock in a reduced price of 10,600. I did apply and was approved for the funding. I was also given a written notice of refund policy, signed and dated by Albert G***. He told me I could change my mind and if money had been rendered, the balance returned. On April 21 I called back and said i was not going forward with the treatment. On April 25 I received an email from MNET financial with a statement showing the full 10,600 had been paid to ELVEATE MEDICAL. I then sent a written notice that I wanted this funding reversed as I had received no treatment and I didn't even know that the funds were sent in full. I heard nothing, and then attempted another written notice through FedEx, but the office has been closed, and no one is answering the phones. What do I do at this point to proceed with the return of these funds to the lender? In the online reviews I am now seeing several people writing their similar stories. Thank you **** *********
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Contact Information
5601 S Broadway Ste 470
Littleton, CO 80121-8035
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.