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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Lifetime Construction installed a new roof on my commercial business in *****, **. In late May during a rainstorm the roof leaked in one area. I contacted them on June 2nd, 2024 and they said to take a garden hose on the roof and let it run for a while. He didn't think it was the roof that was leaking. I informed him there was a significant crack and water is breaching through this area. The next day I took a hose and sprinkler onto the roof and within seconds water was leaking into the structure. I sent a video of this to Lifetime and received a response, "I will come by next week. We will be out in *****, and I will take a look at it. I'm sorry this is happening". Today is July 25th, ******************************** regarding this matter! I left MULTIPLE messages and I do not even get a return call or text. Lifetime Construction is nonresponsive.
Business response
09/11/2024
This customer complained about a leak that was in the neighbors roof. I spoke them and explained and showed them that the water was coming in from the adjacent roof. I will go back out there and show them again. I know how important our BBB rating is so I will fix a roof that is not our responsibility. Please call me with any questions.
Also- Please take ***** Lego off of our account. He is no longer part of the company. Also- please put me down as contact. Thanks and call with any questions.
Business response
09/12/2024
******
This customer complained about a leak that was in the neighbors roof. I spoke them and explained and showed them that the water was coming in from the adjacent roof. I will go back out there and show them again. I know how important our BBB rating is so I will fix a roof that is not our responsibility. Please call me with any questions.
Also- Please take ***** Lego off of our account. He is no longer part of the company. Also- please put me down as contact. Thanks and call with any questions.
Welcome to the Top!
President
*************************
Lifetime Construction
www.Lifetimeconstruction.org
************
Customer response
09/20/2024
Dear Selena:
Please note that I am the owner of Thoughts In Bloom, a retail flower shop whose business address is ***************************************; 81052. In addition to this property, I also own ****************************************************************; 81052. I have, in July of this year filed the aforementioned complaint on Lifetime Construction due to the lack of response from said company to repair a leak to the roof on the property located at ************ The terms of the original agreement to replace the roof on said property contained a 10 year workmanship warranty. The roof had been replaced in June 2023 and by April 2024 had leaks. After numerous attempts to contact the contractor concerning this matter went unanswered, a complaint was filed with your company. The response from ******* ***** to the BBB as an outright lie. The problem with the roof was not anywhere near a neighboring roof, but instead four feet from the edge of the roof. After a demand letter was sent from my attorney to Lifetime Construction and its owners separately, ******* ***** finally came to the physical location for inspection. ******* ***** then found that indeed there was a workmanship problem with the quality of his team's work. To date, a patch has been applied to the roof. Until bad weather occurs, it is impossible to tell if the patch will hold or if a problem still persists. I feel that the 4.5 star rating is not a fair representation of this company. I now have an attorney bill to pay as I feel that ******* would not have held to his workmanship warranty without the threat of legal remedies. I was out of town on work matters and was not able to respond within the 7 day window afforded by the BBB. Inasmuch as it took several months for Lifetime Construction to respond, I feel it fair that my response as to the poor quality of communication and lack of responsibility on ******* ******* part be attached to his BBB record. Other patrons have a right to know of this matter when they are researching Lifetime Construction.
Please contact me should I be of assistance in providing more information on this matter.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.