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ComplaintsforAppliance Factory Parts
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Complaint Details
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Initial Complaint
10/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a dishwasher and a laundry unit installed brand new and both had motherboard broken/faulty and Has never been used once. Im supposed to wait five weeks for a manufactures warranty instead of them replacing it and taking accountability for an improper install and faulty hardware. According to the manager ****.Initial Complaint
12/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a ******* dryer that I purchased with a service contract that is still valid. Recently, the dryer began showing an error and I called Appliance Factory/Brand Source to fix the issue. It took three weeks to get the technician out here because they had to order a part (one they still have not installed in the dryer). The first time the technician came out, he blamed everything except the dryer for the error and did not fix the issue. The day after he came out, the dryer began giving the same error.I called to make another appointment, and the technician came out again. This time, he "tested" the dryer under unrealistic conditions, lowest heat setting, eco mode on, attached to no vent, and he said there was no issue with the dryer. We tried to get the technician to test the dryer at least under normal circumstances with inside venting, but he would not and was unwilling to consider any other options. He said he would have to charge us for the call since no problem was found, but I refused to pay the $95 fee because it was clear the problem still exists. Immediately after the technician left, I began a test which I video taped (it's posted online at https://youtu.be/45jxZIwQtUs). The metadata in the video will show that it was taken within 30 mins of the technician leaving our home. I've tried since to get someone from Brand Source/Appliance Factory to contact me, but they have refused to return my calls or provide any kind of resolution. I have offered to pay the $95 fee as long as they refund the service call fee when the problem is found, and they have refused that as well. I'm not sure what the point is of buying the service contract if the technician is unable to resolve the problem. At this point, I would like a refund of the service contract pricing of $179 OR to have a different technician come to my house to review and hopefully repair the problem. I would also caution ANYONE buying from Appliance Factory to not purchase the service contract.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.