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ComplaintsforColorado Pulmonary Intensivists, P.C.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have gone to **************** for several years. She has always provided me with excellent care. On February 9, 2023, I saw a nurse practitioner, *************************, NP, from her office. She might have spent ************************************************************************ for a ***** minute visit. All of my prior visits with **************** were much longer and I was charged for a up to 25 minute visit. I tried contacting their billing department multiple times (I believe 3 times), was told they would call me back and they never did. Finally I called the billing department again and was told **************** stands by her coding on the bill. I do not see how a shorter visit with a nurse can cost more than a longer visit with a doctor. I sent a letter to **************** and the founding partners of the practice (************** and ******************) on March 10, 2023 outlining what had happened. I have never heard back from any of them. I want the visit shortened to at most a ***** minute visit and would prefer something like 15 minutes if they have it. I also think the charge should be based on a nurse vs a doctor. The attached letter shows the details as well as current and prior billing from the office. Please let me know if you have any questions, thanks for your help in this matter.Customer response
04/10/2023
I wanted to let you know that Colorado Pulmonary Institute (BBB complaint ******) contacted me today and they are going to reduce the bill as requested by me and the BBB so the dispute has been resolved. Thank you very much for your help in this matter.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.