ComplaintsforLand Rover Denver
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Complaint Details
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Initial Complaint
04/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am sending you a copies of complaints I have sent to the state to help me resolve a serious deceptive practice at Land Rover Financial. Attached is the orginal complaint and my follow up. Chase and Land Rover will not discuss the issue or did they respond to written requests.Business response
05/01/2024
To whom it may concern,
Land Rover Denver grounded and purchased the referenced 2020 Land Rover Velar with VIN ***************** on 10/19/2023 for $39,500 from Chase Private Label via the predetermined auction procedure. In that transaction, ************************* explained to the seller that Land Rover Denver would provide a check back to him in the amount of $1800 to apply toward excess mileage and/or lease termination charges. If ****************** had elected to turn in the vehicle early, he would have owed the remainder of the payments plus excess mileage charges which totaled $6244.97 as noted in the attached documents which he received from the lender on 10/24/24. ************************* provided two options to *****************: purchase the vehicle directly from the lender if he wished to simply buy out his lease plus sales tax, or Land Rover Denver would execute a dealer purchase thereby lowering Mr. ******** financial obligation. After Land Rover Denver purchased his lease from auction, the vehicle was available for 148 days until 3/15/24. It was available for sale as a Certified Pre-owned Vehicle at our location the entire time and ****************** had 148 days to elect to purchase the vehicle including the Certified warranty at no additional cost for the advertised price ($36,840 at time of sale 3/15/24 = $2660 less than the acquisition price paid by Land Rover Denver).
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.