ComplaintsforNokbox

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seen a Facebook advertisement for the Nokbox lite - two day sale price of $39.00 When I tried to purchase, it wanted to process the full price of $59.00. I contacted them at [email protected] I explained the same as above, also sent a screenshot showing where I seen the sale price listed. Susan replied saying the sale was for Sunday & Monday only (I saw it on Thursday, had I seen it on Sunday or Monday I would’ve just purchased it then.) Susan’s way of resolving this was not to honor the sale price of $39., but to suggest using the current code SPRING15 for a 15% discount. (Which equals $8.85 not the 20.00 sale price) We exchanged 14 emails with me sending screenshots & links showing the $39. sale price (currently still shown on Friday even) Susan kept asking me not to keep emailing them as they have other customers to attend. I believe that this is false advertising & they should honor the sale price. I’m sending same attachments of screenshots. One from Thursday & one from today. I don’t think the actual link I had sent them by email will work as I believe they took it down since I’ve pointed it out to them.

  Business response

  04/30/2024

  The person submitting this complaint is not one of our customers and has not purchased our product.  Our company runs sales frequently as they are very popular with our customers.  They generally last one or two days and the expiration of the sales is noted in our emails, our social media posts, and in our product listings.
  
  The person submitting the complaint saw an ad on Facebook for one of these sales.  Unfortunately, the sale was over when she reached out to us about it.  We let her know that the sale was over, but gave her a discount code to use as a courtesy.  She continued to email us so many times, was berating and erratic, threatening, and so insistent that we were out to scam people (which we certainly are not), that we asked her to please stop emailing us.  We do not have capacity to converse via email 14 times during a day over an issue we provided an answer to the first time. 
  
  We wonder if this customer treats larger corporations this way, or even worse, other small businesses.  All retail sales end, which is part of the definition of a sale.  Just because someone is interested in a product does not mean the "customer is always right."  In fact, in this case, this customer was not right, and because she was so rude to us, we had no inclination to work with her further.   We are sorry that the end to a sale (which we will have again next month) was so upsetting to her that she had to file a BBB complaint.  However, as she has never actually purchased our product or seen it in real life, we request that this complaint be either noted as invalid, or that our response be visibly public along with her complaint.  
  
  We love our customers and treat them fairly and with respect.  We do not continue to engage with those that are aggressive, excessive, or insulting; particularly when they have no actual concern about our product or service.  Our thousands of 5 star reviews hopefully convey that we have many happy customers and a great product.  

  Customer response

  05/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  In response: Nokbox is correct, I am not a customer, i have not purchased a product. That is because they refused to sell me the Nokbox Light for the advertised price of $39. Which I proved to them by sending a couple screenshots. They basically called me a liar, (see email attachment) saying my screenshot came from the date of the sale. (they said was Sun & Mon) Which I replied with a new screenshot I just took (Fri) because it was still advertised. Had I seen on that (Sun or Mon) I would’ve purchased it already, and this would all be moot. Thursday was the first time I ever saw their advertisement on Facebook.
  
  She said they gave me a discount code to use as a “courtesy”.  Which is a farce because it wasn’t a “courtesy” to me. It was on there site for all their products, for all customers to use.  A courtesy to me would be selling me the product for the listed sale price.
  
  Yes, I continued to email (the first 9 btwn us) because they were asking for more info on where I seen the price. But they never admitted it was their mistake for leaving it visible for customers. Apparently I’m the only one to bring it to their attention.  The following few emails were because they essentially called me a liar, and I was defending myself.  But I fully admit my last email was harsh because I was fed up with their lack of courtesy to a potential customer. All for $11.14 which is the difference between the $39 sale price and the 15% discount currently on the website.  But for me on a SS budget $11.14 means a lot.
  
  I do hope the copy of our emails are included here for all to see. Because in her response to this complaint, she accused me of being berating, erratic, threatening and insistent that they were scamming people.. None of those things are true if you read the emails.
  Berating- is it berating when I say they should honor their posted sale price?
  Erratic – my pattern remained the same. I felt they should honor their sale post.
  Threatening- how? By letting them know I would report their lack of integrity to the BBB?
  Scamming – I never even implied or thought that. I definitely said they should honor a sale price seen in an ad. That is in no way calling them scammers.
  
  Nokbox, in regard to your rude comment on how I treat other businesses, wonder no more, I treat businesses the same, big or small. I responded in kind to the way I was treated by the business. (& I have never been led to report any to the BBB before) I often leave fabulous reviews. My emails were albeit direct,  they were not rude. I even gave suggestions as to how they could find the sale post themselves. But they didnt mention they bothered to do that.
  In that same paragraph you again basically called me a liar, saying I was not right. My screenshots proved I was right & the sale price was still visible to the public. What more does a potential customer need to do?
  
  When a sale ends, the signs are taken down. Or the flyer has the sale dates posted. Neither of which is the case here. As seen in my screenshot.
  
  On a final note, with thousands of 5 star reviews I fail to understand how they can be so uncaring to one potential customer who really needed their product and fought hard to acquire it at a price she could afford. As I said in my emails, my mom is 100 now. We could really use this product. But apparently that makes no difference to them. Such is the way of the world now. Sad.
  
  Sincerely,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩