Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 ************* from this dealership. It had less than ****** miles on it. *** offers a ****** mile manufactures warranty. I am in ***** and purchased the vehicle online because it was still under warranty, I knew anything wrong would still be fixed. I inquired about the warranty? I was told yes, it had the original manufacture warranty was still active for this vehicle. The car fax shows the dealership Clearshift, purchased the vehicle from a dealership in ******. It shows the vehicle was made in ******. What was NOT DISCLOSED to me is there IS NO *** WARRANTY! It should still have ****** miles left in the warranty but I NOW HAVE TO DRIVE IT TO ****** to have any warranty work done. That is NOT a vehicle with a warranty if I have to travel outside the ***. When I called the salesman said they knew that the vehicle could only have service in ****** and laughed about it saying that is the reason he tried to sell me the extended warranty. Upon calling *** ****** and *** *** both manufactures said Clearshift was responsible for disclosing there was no warranty for the ***. I purchased a vehicle they sold stating it had a warranty and they have grossly misrepresented themselves. I am now having to pay out of pocket for the RECALLS so the vehicle doesn't blow up or the brakes fail. KIA *** ************ KIA ****** ************ *********************************************** ************ who says Clearshift was aware of the warranty when they purchased it. *** *************************** ****** ************ who is trying to get the vehicle safe to drive again. It has been parked at the dealership for one month now in *******, ** because it is currently not safe to even drive. I am only told I have to pay out of pocket for the recalls. This is very bad business practice. It should be very illegal!

  Business Response

  Date: 08/09/2024

  ClearShift came to a mutual satisfactory resolution with the customer. See attached email from the buyer supporting this.

  Customer Answer

  Date: 08/15/2024

  I want to thank you for your aid in finding a reasonable resolution for my vehicle.
  I’m am writing to inform you that ClearShift has in fact provide me with a aftermarket  warranty that gives me 5 new years and 75,000 mile warranty. I believe the offer is reasonable and is a fair trade for the loss of equipment use.
  ClearShift also relentlessly worked with Kia Canada and our dealership here in TX to obtain a means of getting the current and future recalls performed.
  This complaint has been fully resolved.
  Thank you,
  ****** ******* ************

• Initial Complaint

  Date:07/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windshield and right rear exterior mirror scratch and cracked. All exterior and interior glass and mirrors were covered in a cleaning agent to hide the damages when I picked up the vehicle I purchased in January 2024. I actually had to stop to clean the windshield to proceed home but didnt see the damage until days later under low light sunset conditions and after detailing the vehicle.

  Business Response

  Date: 07/21/2024

  Mr. Montepagano purchased this vehicle in January of 2024.  This complaint has been filed in July of 2024.  We have not heard from ************************** regarding this "issue".  This complaint with the BBB is the first we have heard of any type of issue on the vehicle he purchased.  The vehicle purchased was a 2021 F150 with 50k miles.  From time to time, there can be cosmetic blemishes on vehicles as vehicles are sold "as-is". Moreover, there is no such thing as a "cleaning agent" to hide damages.  We reject the notion that we hid or deceived Mr. *********** in any way.  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to get title for the car I paid cash for.

  Business Response

  Date: 05/11/2024

  ********************, you have received your title.  You also received a full explanation for the delay in the title being produced in good faith.  Thank you.

  Customer Answer

  Date: 05/13/2024

   My name is *******************************. I filed a complaint about Clear Shift Auto Sales. They did resolve issue immediately the same day as complaint. I am completely satisfied with ***** actions. I wish to take away any posts or actions against Clear Shift auto sales. I would recomend them without hesitation. Thanks 
  Complaint #********

• Initial Complaint

  Date:04/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership being deceitful, unreasonable, and slandered my character in a response to a ****** review.

  Business Response

  Date: 04/06/2024

  Good evening,
  
  
  I think most of us know this name, so I will cut to the chase with a quick summary:
  
  
  Our Purchase Guide (***********************) sent an email to the service group requesting we reach out to him. ****** for the issues he was having with the steering switches on his truck. I gave ****** a call and told him we would happily get it back ASAP and see what might be going on. We diagnosed the issue to be the steering wheel switches, and opted to replace the clock spring as well to ensure we hit the repair correctly the first time. We rescheduled ****** for another visit when parts were going to be in.
  
  
  Upon his second visit, we replaced the switches while he waited, and let him check to ensure everything was working properly. We got his approval and he went on his way. Unfortunately, the bottom side buttons of the switch stopped working, which were working fine before. We quickly got ****** back in to get a diagnosis. During this scheduling, he was being very difficult wanting to be seen ASAP but constantly referring to his busy schedule and how he could only be there for less than an hour to get a diagnosis. I kept telling him we would need a minimum of two hours to get him in and have a proper diagnosis but he was rather insistent. 
  
  
  On ******'s third visit, we misdiagnosed the issue to be a programming issue with the new switches. We believed this to be the issue because of the "configuration" codes we saw. When we pulled the vehicle out of the bay, we hit the side of the wall and scraped the side of the mirror. He was furious telling me he immediately wanted a new mirror. After evaluating the mirror, I decided to maintain good relations with the customer I would replace the mirror, and keep the one on his truck because the damage wasn't actually that bad and we could easily sell it on another unit when there is a need for that mirror again. Back to the switches, we had the switches programmed at ******'s house, which still yielded no results.
  
  
  On ******'s final visit, he left the vehicle with us for the day and we replaced the passenger mirror assembly, and found one of the pins for the clockspring were bent. Unsure if the pins were bent from the factory or on install, however, the technician took the blame and carried on with installing the part. We fixed the switches that were a POST SALE issue, and repaired the mirror that was damaged on accident.
  
  
  In summary:
  ****** had an issue with the truck
  We diagnosed and addressed the issue for free and in a timely manner (it occurred within 24 hours and was not a big expense)
  Replaced the mirror we damaged
  I am fully confident ClearShift has adequately addressed all issues the customer had with the vehicle, out of goodwill, whether it was due to damage caused by an accident or a post-sale issue. Yes, it took time to get to this position with hiccups, yet, the vehicle switches are operational, once more, the mirror is repaired."
  
  
  Happy to add more to the conversation if needed but we certainly went above and beyond what was required for ******. 

  Customer Answer

  Date: 04/06/2024

   
  Complaint: 21538829
  
  I am rejecting this response because:

  You are being very deceitful, furious? Never once was I furious. Your shop caused the cruise control to stop working, it was not something missed on my part. Your incompetent technicians misdiagnosed the problem, made something else stop working, hit my mirror, and then lied multiple times on a ****** review response, where you also slandered my character. Your managers and director were smug, impolite, and not compassionate at all. I was told multiple lies throughout the process. I was told its my fault for buying an as is vehicle and not checking every single button on the vehicle that was already checked out by your shop. The lies are crazy here and you should be ashamed of yourself. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/14/2024

  No response from business after rejected response. I am not satisfied as they are lying about quite a few things here. Would still like to speak with the actual owner about how the actual events transpired. They have slandered my character multiple times now, including a public ****** review. 

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lied to me and had me sign papers to hold the vehicle before I got a chance to even look at it. I put a down payment of $3500 and would complete the deal once I did a test drive and approve the vehicle. After my test drive I had a couple concerns. They said they would take a look and get it taken care of. I was then instructed to call the service department to set up my car to get fixed. They said they would call back and get me scheduled to bring it in. They said they would get me set up and not to worry. I completed the deal, and then they came out and said, that the issue with the vehicle was not covered. They lied to me about getting it fixed and said good luck. Very rude and very unprofessional.

  Business Response

  Date: 01/31/2024

  Tell us why here...**************** purchased the vehicle from our ******** location. He was originally considering a vehicle that was in ********. Ultimately, he opted to purchase a vehicle from the *************** inventory. **************** picked the vehicle up in person at the *************** location. We due billed that if any major mechanical issues were found during his test drive he had the option to cancel the purchase. **************** held on to his deposit until he completed the test drive. After the test drive he proceeded to pay the remaining balance and finalize the deal. 
  
  
  Upon delivery of the vehicle **************** observed that the vehicle had seat heaters and that the drivers side was inoperable. The heated seats were not advertised as an option and were confirmed to not be an OEM option. **************** attempted to contact **************** directly to schedule an appointment for CNA (extended Service Contract Provider) repair. He was informed that CNA does not cover aftermarket parts. He accepted that response and ended the call.
  
  
  **************** proceeded to call the service line again to schedule ~15 minutes later. He was asked to hold so the service advisor could collect the necessary information and understand what expectations were set with the customer to appropriately set the expectations. Rather than wait on hold he hung up and redialed immediately. While the advisor was collecting the necessary information, the sales manager actively reached out to **************** and explained to him that at no time was he given any information that the vehicle was equipped with heated seats as an option. 
  
  
  That was our last contact with him and there has been no further follow up. My assessment is that the customer was not aware the seat heaters existed until he picked it up. At no time was he told nor was it advertised that the vehicle had this option. There was simply disappointment once he saw the vehicle in person and discovered the option did not work for the driver's seat after the fact. The shop never denied him service or an appointment. The customer was not clear in the initial request and was not patient as the information was collected to understand if this was a post sale issue, due bill, customer pay or otherwise. During the discovery process a ClearShift Manager called him that is when he likely left the dealership and decided not to follow through with the shop. 
  
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearshift wrongfully released a ****** truck to a random person after paying for truck!!!! We have no affiliation with whoever they gave the truck to. This is absolutely crazy.Details:We purchased a vehicle on 12/28. Their clear and transparency claim is a complete lie as we were mislead and disrespected throughout this process. At the conclusion of purchasing the vehicle, we told them we were deciding between shipping the vehicle and flying to ****** and driving it home to SLC. We called them yesterday 1/10 at 3pm to inform them we were flying out today 1/11 to drive the truck home and asked if someone could meet us at the dealership at 8:30am to pick up our truck that we have paid for. FIVE HOURS LATER, we were told they released the truck to a random shipping company on January 4th!!!! They did not tell us the name of the shipping company, proof of laden, any proof that the shipping company was legitimate, no information at all!!!!!! They will now not answer our phone calls, will not update us on the onstar that was supposedly activated, will not give us any details, etc. this is absolutely the most incredible mistreatment we have ever experienced. We have asked to speak to the owner and no one will call us back! Please help!

  Business Response

  Date: 01/20/2024

  On December 28th, 2023 ********************* purchased a Black 2022 GMC ******* VIN: ****************** from ClearShift. ************** elected to arrange for his own shipping because he felt our recommended and preferred shipping company was too expensive (**************). **************, at the council of his wife, contracted with a Freight Broker, Tiger Auto Transport who sublets to third party transport companies.
  
  
  On January 4th at approximately 3:00 PM, the driver of the third party transport company called into the mainline of ClearShift and informed our team that they would be arriving shortly for a Black 2022 GMC ******* That transport company, Experio Transport, LLC, arrived at approximately 3:50 PM and successfully loaded ****************** vehicle for transport. 
  
  
  ************** expressed he was unaware a transport company came to pick his vehicle up. ************** claimed he was given a refund on January 10th from Tiger Auto Transport because they were having difficulty assigning a sublet transportation company. ************** was encouraged to contact ****** and/or make a police report in order to locate the vehicle. ************** felt this was our fault and decided to write multiple poor reviews against ClearShift and report against the BBB.
  ClearShift has worked with local law enforcement to try and help locate this vehicle.  The vehicle has been located by local law enforcement after **************** filed a police report and used Onstar to locate the truck.  This was ClearShift's advice from the beginning, however, at the time **************** did not want to go that direction and wanted ClearShift to take 100% of the responsibility without a majority of the facts (that was when this review was written).

  
  ClearShift always suggests using a reputable shipping company.  If **************** would have used a reputable shipping company (which we offered, but they found a discount carrier to save a couple hundred dollars), this would not be an issue.  Instead, they are blaming ClearShift and our team.  

  
  We would ask the BBB to nullify this complaint as it is not accurate to the actual facts.  I understand the frustration of the customers, however, the blame is misguided. Making disparaging remarks toward our company and our employees is unlawful, unfair and needs to be addressed.  Please see attached.  Thank you.

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21132588
  
  I am rejecting this response because:

  
  It may be helpful to provide additional information and context regarding the initial transaction.  After 2 hours of phone calls and information exchange my wife and I agreed to purchase the truck and initially were interested in using their vehicle transport partner.  We were quoted $697 for vehicle shipping(see attachment 3.)  I filled out a financing application and waited to hear back. 
  
  Over the next 3-4 hours, I received multiple financing options with inflated rates and restrictive terms.(Unable to pay off early without penalties, etc)  My wife went to our local credit union where I met up with her and we were approved with a rate significantly lower than any option presented by Clearshift.  It also came without any additional stipulations. 
  
  At this point, we were talking with the Clearshift sales manager and were informed that there would be and additional outside lender fee($395) along with an increased vehicle shipping charge.($878)(see attachment 4)  We were tired of how drawn out the whole process was and agreed to the terms.  The sales manager sent over the sales order and our credit union sent them a cashiers check. 
  
  While browsing their website later that night, I came across this on their website: Whats better, is that ClearShift will even cover the first $259 of your transportation, to help make getting behind the wheel of the perfect vehicle even easier for you! (see attachment 1)  This was a frustrating discovery since this wasnt ever mentioned or offered to us during our interactions with Clearshift. 
  
  My wife and I discussed the situation and decided it would be best to arrange different shipping or fly out there pick up the vehicle directly.  I contacted a shipping broker I have personally used and successfully shipped multiple vehicles with in the past.  They sent me a quote for $770 which was actually more than the original quote from Clearshift.(see attachment 7)
  
  My wife decided to call and discuss our frustration with the sales manager that helped put the sales order together.  He was very helpful and agreed to refund the shipping charge along with the outside lending fee.  My wife informed him that we were deciding between shipping and picking up the vehicle but would let him know either way.  He assured us this was ok and the vehicle would be secure.
  
  I contacted the shipping broker and asked them to see if they could find us a driver.  No money was paid and wouldnt be unless a driver was assigned.  They did say it may be difficult to line up a driver due to the significant weather stretching across most of the country along with holiday season.  I agreed and told them Id pick up the vehicle myself if it didnt work out.   
  
  This is when everything took an unbelievable turn for the worse.  The broker was unable to line up a transport so I made plans to fly out and drive the truck home until one of the managers from Clearshift called and told us they had given our truck to a transport driver(unaffiliated with us) nearly a week earlier.  We were devastated! How could this happen?  We were told in this conversation that Clearshift has Checks and Balances, Protocols, Procedures and Security to prevent fraud. 
  
  Since posting our initial BBB complaint, many things have transpired and several questions remain:
  
  1.  Starting on 1/11/24, we worked extensively with law enforcement and ultimately filed a stolen vehicle report on 1/13/24. The vehicle was located about an hour from the dealership and was transported to an impound yard. We flew out on 1/25/24 and drove the vehicle home. Significant cost and time was involved in getting the vehicle released from the impound yard and having new keys made. The original keys were missing.
  2.  Fraud has clearly taken place. The law enforcement groups we have been working with are still unable to figure out exactly where information the rogue transport presented to Clearshift originated. It could be connected to Clearshift, the broker we worked with or some other source.
  3.  Clearshift has been absolutely clear on one aspect of this situation-I owned the truck when it was taken, therefore it was on me to coordinate vehicle recovery through OnStar, Law Enforcement, etc. Using this same logic, they gave my vehicle to someone without my permission and without so much as a phone call. NO COMMUNICATION.
  4.  Clearshift has a secondary vehicle storage location where the truck was being kept.  We were not made aware of this fact until 1/11/24. The only address we had was that of the actual dealership.  The dealership address was what we shared with the transport broker we worked with.  This may not be a significant detail but it does demonstrate there was more than adequate time to connect with the actual owner of this truck and obtain permission to proceed and confirm transport.
  5.  What did Clearshift receive or hear from this transport company in regards to paperwork or information in order to release the vehicle?  We havent been given anything in this respect.  The officer who spoke with their director of operations was unable to retrieve anything either.  What qualifies as proof or permission for Clearshift to release a vehicle to a transport without any coordination or communication with the vehicle owner?  This information along with several other details are still being concealed from us.
  6.  The refund check for the shipping through Clearshift wasnt issued until 1/12/24.  Why didnt this happen immediately after our phone call with the sales manager?  At a minimum, I would expect it to be issued immediately after the vehicle was picked up by a transport company if that transport company wasnt affiliated with Clearshift.  This could be a simple oversight but the timing is interesting.(see attachment 8)
  7.  We havent received any accommodations or compensation outside of the refund check for the vehicle shipping/outside lender fee.  We havent received so much as an apology.  Clearshift has refused to take responsibility for the harm they have caused us by their actions in this bizarre situation.
  
  It is the position of my wife and I that the bulk of the responsibility in this situation is on Clearshift.  There was limited communication along with information concealment from the dealership once it came to light that our truck was given to the wrong person.  In fact, we were told by the *** that this was because they didnt know us from ****, and had to conduct their own investigation.  Clearly, this was also inaccurate since they had already cashed a check for $74,047.83 from my wife and I.  Regardless of the outcome, I sincerely hope Clearshift communicates with out of state buyers as eagerly and thoroughly after the sale of a vehicle as the do when trying to make the initial sale.
  

   

  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a 2021 ***** Silverado from Clearshift loveland location about a week ago. The first truck I looked at we couldn't get the money where I was comfortable at. It was a 19 Silverado. After I left the dealership that night cause we couldn't get the numbers right I told them we could keep looking for something that was more affordable. Before I got home they said they had the same truck 2 years newer,less millage, and a cheaper price. I said if it was the same truck that would work for me. After delivery I noticed that there was over 50 paint touch *** on the front of the on the hood and the roof. The truck clearly wasn't detailed as it smelt like a dog pound inside the vehicle, with doghair everywhere. Most importantly when I turn the left turn signal on the high beams automatically turn on. Realistically I can not drive this truck and night time cause of this and am constantly making other drivers angry because they think I'm blinding them purposely and that not the case and most certainly don't wanna cause a accident. Also I notcie that the running boards are falling off this 2- 1/2 yr old truck with a 8" section of rust inside the driver doorjam. How a 2 yr old truck have that? I've attempted to talk with the dealership and make things right but they unwilling to work with me and want me to pay an additional $3000 to get into another truck. I've also put another $700 into this truck trying to clean it up and make it doable. DO NOT BUY FROM THIS SO CALLED DEALERSHIP!!! They not care about the customer, your just a number to them and source of income. SCAM

  Business Response

  Date: 10/21/2023

  ****************

  Thank you for choosing ClearShift.  We were unable to to obtain financing on the 2021 Silverado that you originally visited the dealership on.  Our team offered an alternative vehicle that would fit inside your budget, and that we could get you approved for financing.  You did visually inspect the vehicle and found it to be satisfactory when you purchased the vehicle.  To respond to the issues you have laid out in this complaint: Bumper Rock Chips: Vehicles can develop rock chips due to normal wear and tear on the roads.  We clean the vehicles and touch up cosmetic blemishes such as bumper rock chips.  You inspected the exterior and interior of the vehicle before purchase.  Vehicle Cleanliness: All of our vehicles are detailed before we market or sell vehicles.  Left Turn Signal/High Beams: If there is a mechanical issue with the turn signal, that would be covered under the extended service contract and can be fixed at ClearShift for no cost to you as your deductible would be waived. If you want to service the vehicle at another location, there will be a deductible of 100 dollars, and the mechanic needs to be ASE Certified.  We did not ask you to pay ****...we gave you the option to trade the vehicle in on another vehicle and that was the difference in the trade value to what you purchased the vehicle for.

  ***************, our team has reached out several times with solutions and also spoke to you in person last week. We offered to pass along our pricing on sanding down and repaining the bumper as well as fixing any mechanical issues through your extended service contract. 

  Regards, 

  ClearShift Management Team

  Customer Answer

  Date: 10/21/2023

   
  Complaint: 20746033
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a lemon car it's under 30 days and they're refusing to fix the issues or take the loan back if they don't fix the issues.

  Business Response

  Date: 03/18/2023

  ****************** purchased a 2014 GMC Yukon SLT with ******* miles from our dealership, ClearShift.  The vehicle was sold as-is per the contract. ClearShift is not obligated to fix the issues that ****************** is stating inside or outside of any 30 day window.  The vehicle is in good condition relative to the year and miles.  ****************** inspected and test drove the vehicle before purchasing the vehicle. However, under ******** law, the dealer is required to make sure the vehicle can pass ******** Emissions Standards. ****************** took the vehicle to get his emissions done and it did not pass.  Our  team has picked up the vehicle and are taking the required steps to have the vehicle pass an emissions test to ****************** can register his vehicle.  We can provide documentation regarding the as-is purchase, conversations, and we are happy to provide the BBB with a copy of the emissions test once completed and any other documents required to resolve this matter. Thank you.

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19562220
  
  I am rejecting this response because:
  Due to  the fact that the *** never passed emissions and therefore was returned back to the dealership to unwind the loan. They deemed the car too mechanically costly for repair to pass emissions thus returning my down payment and loan. This only happened after numerous arguments even coming to my job to argue in front of my coworkers, and ultimately involving the dealer board to settle our dispute. This process took two months to resolve which was stressful to my mental health. But I was able to recoup most of my cash now just waiting for the bank to take back the initial loan. 
  Sincerely,
  
  ***************************